I have been trying for a couple of years w over ** emails to get * purchases refunded f...
GetHuman2593426's Refund my order issue with Groupon from March 2019
Help with my Groupon issue
GetHuman2593426's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2593426 will want to follow the link below to head to their help center. We will check on GetHuman2593426 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2593426 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2593426's own words
I have been trying for a couple of years w over ** emails to get * purchases refunded for services not rendered. I still have the original groupons w bar codes and Groupon numbers. Every time I get an email or live chat, it says they will look into it, but then no-one dies and I get an automated response back, did we resolve your issue? And they have not. They are both for hair services at the same salon. For years you went and got a Groupon and she allowed multiple groupons, so I would get one each time she serviced my hair. I was on the phone w Groupon and the customer service rep at the time noticed I had * Groupon acct’s. I had stopped using an old email address. She said I still had a few Groupons on the acct that was inactive and emailed them to me before she closed the Groupon acct. I have copies of all the emails and vouchers. My hair salon decided she was not going to accept them anymore, just new clients as her business had grown. She said she called Groupon and they told her I could just get refunded. That was a few years ago. I don’t believe now, she talked to anyone because as soon as we hung up I called the number she gave me and have never talked to anyone in all this time. I have a copy of everything. All communications w Groupon. I am out $**.** for over * years. They are stealing and keeping clients money by ignoring issuing sand NOT refunding. I have over a pound of interactions I was going to mail to their Chicago office along w the original vouchers. Please advise where I go from here. Thank you.*Sincerely, Debra T
GetHuman2593426 did not yet indicate what Groupon should do to make this right.
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