I purchased a groupon for a couples massage. I contacted the business to schedule an ap...

GetHuman2211313's customer service issue with Groupon from February 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2211313 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2211313 can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2211313's own words
I purchased a groupon for a couples massage. I contacted the business to schedule an appointment for weeks and had no answer and did not receive any response to my voicemails. I then went to the business to schedule an appointment and was told that this business was booked until May. I am active duty military and will be leaving April *th to Japan. I cannot use this groupon and would like to have it refunded. Please contact me as soon as possible. Thank you very much for your time.*Charlie Nicholson
GetHuman2211313 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman2211313
Feb 15th, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 161189 others
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Timeline
GetHuman2211313 started working on this issue
Feb 15th 1:55am