Hi I purchased a hoover freedom from you. It has been in storage for * months due to a...

GetHuman2094467's customer service issue with Groupon from February 2019

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The issue in GetHuman2094467's own words
Hi I purchased a hoover freedom from you. It has been in storage for * months due to a move. I have got it out recently and charged it but the charge only holds ** seconds then cuts out. It could be the battery. It still has a warranty with you , please help resolve this issue. Yours sincerely Mrs walls.**Hi , I purchased a hoover freedom vacuum from groupon. It has been in storage for * months due to moving. I have tried to use it recently and although it shows a blue light to show it is charged, it cuts out after ** seconds. Could it be that battery? Please help , regards Mrs walls **GROUPON**Hi Laura,*Thank you for your order (*****-******-******), placed on ** December ****.*Product Sold By: Groupon Goods Global GmbH*You will receive a notification email as soon as your order is dispatched. You will also be able to find tracking information in your Groupon account. *Order summary:*View Order Status*Description* *Quantity*Price**Hoover Freedom FD**G Cordless Vacuum Cleaner* ***£**.** * * *Subtotal:*£**.** * * * *Total:*£**.** *Your Details*Full Name*Laura Walls*Address***HEOLILLTYD HEOL ILLTYD *City*PONTYCLUN*Zip*CF** *DE*So What's Next?*Delivery time varies. Check the Fine Print on the deal page to see the delivery window for your order.**Track your item. When your item ships you will receive a notification email containing tracking information. Alternatively, you can click “Track Package” on your My Groupons page for the most up to date tracking information.**Returns are easy. For information on how to return your item to the seller, please have a look at your order details in My Groupons. *Need help? Contact Groupon*Delivered by Groupon International Limited, Lower Ground Floor, Connaught House, * Burlington Road, Dublin *, ****** Ireland Company Number:******. If you have not yet transfered your account, this email is sent by MyCityDeal Limited. ***Groupon Goods Global GmbH WEEE Producer Registration Number: WEE*AH****WY * Battery Producer Registration Number: BPRN***** **This email confirms that Groupon Goods Global GmbH has accepted your order. Your order is now finalised and you can not make any changes. **You are legally entitled to cancel your order for any reason within ** days from the day on which you (or a third party nominated by you) acquire physical possession of the goods. If your order contains multiple items, the ** day period will not begin until the last item is delivered to you. **To exercise your cancellation rights, please return the item back to us. Our Online Returns Center will guide you through the steps to print a personalised return label. To use our Online Returns Center, simply log in to your Groupon account and click on Return this item next to the item you wish to return and follow the instructions in our Return Policy . For your protection, we recommend that you use a recorded-delivery service. Alternatively, you may fill out the withdrawal form ( available here) and return it to the customer service team. **Please see our Returns Policy for more information about returns. **Sent from my iPhone

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Groupon

Customer service issue
Reported by GetHuman2094467
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 153675 others
0 customers following this

Timeline

GetHuman2094467 started working on this issue
Feb 1st, 2019 9:16pm