I have purchased a few deals before xmas: *x* crazy bear hotel * night stays,*x* crazy...

GetHuman2083314's customer service issue with Groupon from January 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2083314 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2083314 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2083314's own words
I have purchased a few deals before xmas: *x* crazy bear hotel * night stays,*x* crazy bear hotel thai massages*x* pamper packages at B's skin and laser clinic.**Ideally id like a refund on all or part credit* part refund. I have things I'm holding back on buying (holidays and stuff) until this is resolved.**my mum can only go the hotel on a monday- Thai food is her favourite- its closed on mobndays.**the deal is for standard rooms- i didn't know the copper baths were not standard. I've told my partner he's got a copper bath... but we don't...**i only booked the massages as an extra treat to go with these stays. They said I can't use it on those stays... I live * hours away from hotels so its stupid to suggest I drive * hours to get and hours massage- get relaxed the danger my life driving * hours home?**The pamper package at b's skin clinic it a con... She said its only a ** min mass- not **- she suggests its a typo, the facial is a quick cleanse and freshen up, its not a manicure or pedicure- its a file and polish.... its mis-sold. I want it refunded please.**I purchased * tens machines- so far one is faulty so its need refunding- it flashes off and won't work- ive tried changing barrettes and wires- no good.**Ive gone over the ** days because I purchased before xmas **** for gifts, I went away **dec ****- **th Jan ****- when i went to book I've been massively disappointed.**please help me and advise ASAP.**Kind Regards,**Maggie Peachey

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Groupon

Customer service issue
Reported by GetHuman2083314
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 152862 others
0 customers following this

Timeline

GetHuman2083314 started working on this issue
Jan 31st, 2019 4:12pm

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