I bought a Speed on mobile car wash & Detailing for my husband for a Christmas gift. I...

GetHuman-rczkp's customer service issue with Groupon from January 2019

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The issue in GetHuman-rczkp's own words
I bought a Speed on mobile car wash & Detailing for my husband for a Christmas gift. I followed there instructions on making an appt. as I live in Naples and they only come to Naples on Sundays. My appt. was for * am. Jan *th ****. This was confirmed by them by email and cell phone, I reconfirmed on Sat. Jan. *th. and again they said they would be here Sunday morning Jan. *th at * am. At ** am Sunday morning, I called again and asked what the problem was. I was told that they were a little behind and and they were on their way. I tried to reach them at noon but got no response. I left messages that went to their mail box. They would not answer their phone. So, now at *:** pm I get a call for some lady telling me they have one more before me and then they would be here. I asked if they work in the dark because at * pm or later it will be dark. She then asked if they could come first thing tomorrow morning at * am. I then inquired if she knew I was in Naples and the company didn't come to Naples during the week but only on Sundays. She informed me that they would when I asked her to confirm this she returned to the phone to tell me they had other important priorities and could make that appt. I refuse to deal with a company like this. I would like mike charge card credited the full amoun that I paid, $**.**. Groupon order ***********Rita Parrott
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Groupon

Customer service issue
Reported by GetHuman-rczkp
Jan 7th, 2019 - a mon ago
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GetHuman-rczkp started working on this issue
Jan 7th 4:03pm