I purchased a Groupon for three eyebrow threading sessions from seamless beauty. I went...

GetHuman1846749's customer service issue with Groupon from December 2018

9 views | 131326 similar | 0 following
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The issue in GetHuman1846749's own words
I purchased a Groupon for three eyebrow threading sessions from seamless beauty. I went to my first appointment normally and she explained to me that with the groupon she won’t do sessions earlier than one month apart. I agreed and messaged her to book my second appointment. She never replied, a week later I sent her another message telling her I really need to book an appointment before I fly out for a month and she confirmed my appointment time with me multiple times. When I got to the appointment she had another client there that she was just about to start a session on. She told me I never made an appointment so she won’t thread my eyebrows. I showed her the messages and she was like well I can’t do It so just book another day. I explained to her that I was flying out the next morning and that’s why we finally agreed on that time. I felt she did not want to accommodate my appointment because It was a partially redeemed Groupon and the client she had was paying for eyelash extensions but I do believe I am a paying customer just as that other client is. If she will not accommodate her customers coming from Groupon then she should not promote herself on It. I have been using Groupon for years and have never had such a negative experience before but now I am very disappointed from this Groupon experience that I refuse to go back to her or purchase another beauty session from Groupon.

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Groupon

Customer service issue
Reported by GetHuman1846749
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 131326 others
0 customers following this

Timeline

GetHuman1846749 started working on this issue
Dec 28th, 2018 6:37am

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