Groupon Customer Service Issues

I bought a Groupon in August for a manicure and pedicure. After contacting the salon to book an appointment and being reassured I could use the Groupon, I was surprised when they refused it twice, claiming the days were exceptions. Even after confirming through text, they still did not honor it. I had to pay full price on both occasions, leaving me feeling frustrated and disappointed in their lack of honesty and poor customer service. I won't be returning to this establishment.

I tried to redeem my $10 value voucher for Zorbas today, but the merchant refused, stating it's only valid on weekends. However, the Groupon doesn't specify any time restrictions. I posted about this issue on Yelp and found others facing the same problem. I wish to transfer the amount to another merchant and believe Zorbas should be held accountable for not following Groupon rules.

I am disappointed because Groupon claims my orders were delivered, yet I have not received them. These items were meant for my children for Christmas. I'm also frustrated that your website does not display all my orders at once. I paid for the following items but never received them: 1. Waterproof Plug-and-Play Wireless Doorbell with 36 Melodic Tones purchased on Nov 26, [redacted]. 2. Emerald Adjustable TV Clip Mount For Roku and Apple TV purchased on Nov 26, [redacted]. 3. Genuine Leather Crossbody Purse with RFID Blocking Option - Super Soft Leather Crossbody Bag Black purchased on Nov 21, [redacted]. I appreciate Groupon's service, but if my orders continue to not show up, I may have to stop using this platform. Barbara Hanson CLTC.

Hello, My name is Lana Lifshitz. Email: [redacted] Phone: [redacted] I purchased a Groupon deal for a One Eyebrow Threading Session at Bellesio Skincare Spa for $6. However, when I tried to schedule an appointment, I was informed that the person offering the service had left a few months ago and they hadn't found a replacement. They suggested I cancel and contact Groupon for a refund. If you need more information, please let me know. Thank you for your assistance.

Subject: Issue with Coupon Code and Order for Eve's Studio Vitamin C Facial Dear Customer Service, I am reaching out regarding my recent order for the Eve's Studio Vitamin C Facial. I mistakenly only purchased one voucher instead of two. I had applied the coupon code Extra50 during my initial order. When I tried to repurchase two vouchers on Groupon using the same code, it no longer worked, stating that the code cannot apply to this purchase. Could you please provide me with the rules for the coupon code? Also, is there a way to reinstate my previous order for one voucher at $12.75? I intended to purchase another one as a gift and apply the coupon code Extra50. Any assistance you can provide on this matter would be greatly appreciated. Thank you for your attention to this issue. Best regards, A. Wilson

I am seeking to cancel my Adventure Out Groupon purchased on Dec 22 within the 3-day cancellation policy. The location is too far for the recipients to utilize. I attempted to cancel through the app, but there was no provided link or phone number. Live chat was also not accessible. Marsha C. marshachatman[at]hotmail.com [redacted].

Redemption Code: CLK1-f9jpfm I made a purchase using PayPal but was not able to specify the personalization or color for the item. Despite following the instructions provided on how to redeem my purchase, I cannot find the option to complete my order as directed. The website does not display the "bag" icon where I can input my redemption code. I have tried contacting the company twice via email on 12/16 and 12/20 regarding this issue, but have not received a response from them. Should I proceed with canceling the order and requesting a refund through PayPal if this matter cannot be resolved?

I encountered issues with three voucher orders placed for Christmas. Novadob took six days to ship my order, causing it to be late for my friend and barely arriving on Christmas eve for me. A Metal Unlimited order from November 28th is still stuck somewhere despite assurances from their customer support that it would arrive by Christmas. Unfortunately, UPS now indicates a delivery date of January 2nd. The personalized make-up bag I ordered for Christmas is still pending, although they did offer a $25 gift voucher to compensate for the delay. I am unsure how to leave a Groupon review to warn others about these challenges.

I purchased a wine tasting tour for two with a meal on 12/23/18. Unfortunately, when I tried to schedule the tour on the Winos website, I was prompted to enter my credit card details for an additional $62, which left me confused as to whether I had already paid for everything. Despite leaving three voicemail messages on 1-[redacted] on the same day and trying again on 12/26, I did not receive any response. I am disappointed with the lack of communication and transparency regarding additional charges. I am still well within the cancellation period and the Winos refund policy, considering the holidays. I request a full refund as I feel this is not a fair business practice. I purchased this for an out-of-town guest, and if I cannot schedule the tour during their visit, I will experience a loss, which is not acceptable.

I bought a wine tasting tour for two on December 23. When I tried to reach The Winos at 1[redacted] to inquire about why I had to pay an extra $62 to book the tour after already paying with Groupon, I called three times and left messages but did not receive a call back. This has made it challenging to get ahold of anyone from Groupon as well. Their website does not provide a swift resolution within the required cancellation period of 24 or 72 hours per The Winos' policy if there is no response. Groupon lacks a cancellation option post-purchase which is only revealed afterward. I seek a full refund as I adhered to the voucher purchase instructions but faced difficulties connecting with the vendor or Groupon. I appreciate any help with this matter. Thank you.

I am having trouble understanding the shipping costs for items on Groupon. The rates and deals are unclear, especially if some items have free shipping while others don't. It is frustrating not knowing which deals are specifically for Groupon. I wish this information was more transparent as I don't want to feel like I'm being overcharged for shipping. I regret signing up for this service and I hope I haven't been overcharged for my previous purchases. I am not interested in becoming a member of a company that is not completely honest and transparent with its customers.

I made a purchase for personalized hand towels from Qualtry on October 24th, but I haven't received my order yet. After contacting them, I was informed that they are currently out of stock and expect a new shipment in Mid-December. They offered to either wait for the shipment or cancel the order for a full refund. I would like to request a refund from Groupon for the coupons used for this purchase since I have not yet received the items. The order details are as follows: Order #[redacted], Purchase Date: Wednesday, Oct 24, [redacted], Expires: Tuesday, Jan 22, [redacted], Qty: 2, Order Total: $17.98 paid with an American Express card ending in [redacted].

This morning, I tried to purchase Rockettes Christmas Spectacular tickets for Radio City Music Hall. Unfortunately, I encountered timeouts whenever I tried to buy the tickets, which led me to repeat the process. After four attempts, Groupon finally provided me with a confirmation. However, I have now received four emails for four sets of tickets, instead of just one. My credit card shows four charges, although I should have only been charged once. I kindly request a refund of $[redacted] for the excess charges. My name is Roseanne Fiore, and my email is [redacted]

I accidentally purchased two vouchers for "A Christmas Carol" at Open Stage Harrisburg on Dec 20th instead of just two tickets. Groupon confirmed our order was actually for 4 tickets when we arrived at the venue. This same issue occurred with my purchase of "Manhattan by Sail" where I intended to buy 1 voucher for two people but was charged for two vouchers. I kindly request a refund for the extra vouchers for "A Christmas Carol" and "Sail on the Manhattan," as I only need one voucher for the latter. Thank you, J. B. P.S. I previously reached out about this matter with no response.

Hello, I recently had an appointment for Dental Cleaning with X-ray and Exam. Unfortunately, I was extremely dissatisfied with the service received. I specifically requested a regular teeth cleaning, but they insisted I needed a $[redacted] deep cleaning instead. This was not what I wanted or paid for. I am requesting a refund of $26 x 2 as I was unable to use my order for the service I needed. I advise Groupon to ensure their partners align with their standards to avoid misleading customers. I will be leaving a negative review for this experience. My Groupon number is LG-XHGZ-NVHZ-KX9Z-FPjF. Please inform me when I can expect my refund. Thank you for your assistance.

I am having trouble printing the return label for a product I need to return. My printer froze when I tried to print it, and I experienced the same issue on another printer. I need assistance on how to resolve this so I can print the label. Additionally, I need to send the return label via email to the recipient as a Christmas gift. The order number is [redacted] for an iPad sent to John R. at [redacted] Woodbine Ave, 2nd floor front, Cincinnati, Ohio [redacted]. Could you please send the return label to [redacted] for printing and returning the item? Thank you for your support. Best regards, Melissa B.

I purchased a 3oz bottle of men's Gucci Guilty EDT Spray as a Christmas gift for my grandson. Unfortunately, when he received it, the bottle was already partially used, which is unacceptable. I am requesting a return label to send it back for a refund on my credit card. The shipment details are under Jeanne M Ryan, [redacted] East Centre St, Mahanoy City, PA, [redacted], USA. The item number is [redacted]0, and the Groupon number is GG-X4K2-YVJR-2G4B-GHHC. I believe free shipping was included for USA orders, so I expect a full refund without deduction for return shipping. Please contact me promptly via email. Thank you, Jeanne Ryan.

I recently purchased a tasting experience at Monarch Grove Winery for two, but unfortunately, the confirmation email was sent to an incorrect email address that does not exist in [redacted] My actual email address is [redacted] It seems there was a mistake in my account information. To rectify this, I reordered the item with the correct email address. However, this resulted in two orders, one of which is unusable. Can you please process a refund for the order associated with the incorrect email address? I am unable to access the Groupon with that invalid email. Thank you.

I am disappointed with the fraudulent actions of your organization at the Addidas Store in Leesburg. My credit card was wrongly charged $35 on 12-20-[redacted]. Despite sending three emails, I have not received a response regarding the refund to my credit card. I have tried contacting your phone number and the Addidas Outlet with no success. I understand that reaching out to a dishonest group may not yield results, but I am providing my details once more for your review: Name: Samaresh Kumar Goswami; Address: [redacted] Morrisworth Lane, Leesburg, VA [redacted]; Email: [redacted]; Phone: [redacted].

Sent to Atlanta Passbooks - On December 15, [redacted], I bought two DiningOut Passbooks as Christmas gifts for my family via Groupon. I accidentally ended up purchasing three books in total due to confusion with applying the Groupon discount during checkout. Even though I tried to cancel the third book, it was still sent to me at the regular price of $[redacted]. I have one unused book that I can return if you provide me with instructions. I plan to inform Groupon and my credit card company about this issue until it is resolved. Looking forward to hearing from you. Phyllis B. Groupon order: 1[redacted]16-[redacted]