I purchased a Groupon for two massages in Troy Michigan at Tranquility Therapeutics. T...

GetHuman1843380's customer service issue with Groupon from December 2018

6 views | 130958 similar | 0 following
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1843380's own words
I purchased a Groupon for two massages in Troy Michigan at Tranquility Therapeutics. The two massages were for my Daughter and I. She lives in another country and is only back here for * days that week, as she is conducting business throughout the US while here. *When I called to schedule the massages, I received a message that said the place was closed until Jan, * and to call back then. *I left a message anyway, as I was hoping to get the apt. scheduled. *I then received a text stating she was booked until February!*Hiding my anger, I told her my situation and did state my frustration in the lack of availability.*She offered to do it on another day only time being at *am and also that she could only do one of us. Seeing how this place is ** minutes from my house, my daughter would have to rise between *am-*am on her only days off to get to this this supposedly relaxing massage!*I am requesting my money back on this massage and would like it transferred to Cambridge Chiropractic on Hayes road in Shelby Township, MI., along with the $**.** discount that was applied for the massages at the other place that can not do what is stated in the Groupon!*VERY IMPORTANT: If it is possible, I would appreciated the transfer of the funds rather than a refund, as my American Express is set up in such a way that I will not get a refund.*Please let me know what can be done.*Thank you, Tamara Stone

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Groupon

Customer service issue
Reported by GetHuman1843380
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 130958 others
0 customers following this

Timeline

GetHuman1843380 started working on this issue
Dec 27th, 2018 8:43pm