So I order a new laptop September *th for school I received the laptop which order num...

GetHuman-avianamu's customer service issue with Groupon from December 2018

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The issue in GetHuman-avianamu's own words
So I order a new laptop September *th for school I received the laptop which order number is ****-******-****** September *th when I recieve laptop laptop was in box and Manuel and charger it worked for the night next day it had a virus so I called the number on manual which I had up to a year warranty on it and freee return the phone number I dial was ****-***-**** which seem to be a real number but the person that picks up is a guy name Nichols Anderson and he told me I would have to pay and ask me for my information he hacked in to the computer as if he was fixing it at the time I had my creditkarma open so I turn off computer he ask me why and I told him why can’t I send the back get a brand new one or just get my money back he told me I would have to pay for the computer or it will go black screen ask me if I was paying credit or debit so I hung up and called the police they said they couldn’t do much or help I would have to go to the bank I’ve filed claims about four times pertaining to this issue and I seem to get no help finally I got a letter saying I need to write the consmumer which is u and tell u and take it from there I’m very upset because that is almost *** dollars I lost it caused a lot of issues where I felt unsafe I have the laptop if u want it I can mail it in it has not been used since the day I just want my money back and honestly will never order from here again due to the fact this company can not be trusted and I left reviews no one got back to me which is unprofessional when it should be customer service great experience all I want is my money back next step is getting a lawyer and court because this is just getting annoying and I keep trying to do it the professional way and no one seem to help I have pictures file claims and the phone number u can look up and see other with the same complaint

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Groupon

Customer service issue
Reported by GetHuman-avianamu
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 128425 others
0 customers following this

Timeline

GetHuman-avianamu started working on this issue
Dec 23rd, 2018 9:25pm

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