I purchased through you a Printerpix jumbo plush photo blanket. For two weeks, my attem...

GetHuman-tsaggio's customer service issue with Groupon from December 2018

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The issue in GetHuman-tsaggio's own words
I purchased through you a Printerpix jumbo plush photo blanket. For two weeks, my attempts at downloading a photo via their page for my order was met with 'low resolution' , making me unable to complete the task despite using ** different pics. I then embarked on an endless phone call adventure ( no one picks up in India), emails, calls attempting about the emails. This involved another week. When I finally DID reach a live person, I was told they were having 'technical difficulties'. I was told this on * consecutive days. What finally broke me was an email I received from them...telling me my blanket had shipped. Now....I may be ** years old, not elderly but not young, but...I would know if I completed this order. I did not. I was never successful in downloading a picture. When my * day quest to reach Printerpix to verify exactly what picture was on this blanket ( and what address was being used)...I was answered by a live person once again with ..you can guess it....'technical difficulties'. **This experience has been a nightmare, has taken time out of my life and added frustration to my ulcer...is THIS a true representation of what Groupon is about? I am a HUGE Groupon fan...look at my purchasing history....but Printerpix is not a company you all there want to be associated with. **All I wanted was to get my daughter a plush photo blanket for Christmas. I am out my money, my time, my faith in being ripped off.
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Customer service issue
Reported by GetHuman-tsaggio
Dec 7th, 2018 - 5 mons ago
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GetHuman-tsaggio started working on this issue
Dec 7th, 2018 12:27pm