This is all the information I have been sending for * days with no solution, no respons...

GetHuman1691254's customer service issue with Groupon from December 2018

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The issue in GetHuman1691254's own words
This is all the information I have been sending for * days with no solution, no response, nothing. . .*Chat Name: Nataline Mauchnik, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Karolina Y.**Nataline Mauchnik: Issue: I placed an order through Groupon for ** bottles of wine from Heartwood &* Oak (Wine Insiders). When I went to claim my purchase, the redemption code was not entered properly &* the company has no file of my order. All I am in need of is for Groupon to resend my redemption code, as the company says they can’t help me &* I need to contact Groupon. This is my *rd attempt to reach you. The Groupon was purchased December *nd &* the $** has cleared my bank. I am getting extremely frustrated with your company. I cannot speak to a HUMAN &* my chats &* emails go unanswered. *Karolina Y: Before your chat begins, here are a couple of tips for a smooth experience: **. Please avoid navigating away from the chat window. Doing so may cause your window to close and your chat to end. *. Please respond to your agent within * minutes—otherwise your chat session may timeout. *. Please be patient with our agents as they review your account. This process can take a couple of minutes.” *Thank you for contacting Customer Support. My name is Karolina Y *Karolina Y: Hi Nataline. *Karolina Y: Give me a second to read your issue. *Karolina Y: As I assume you got in touch with merchant right? *Karolina Y: It seems like we've been disconnected, so I'm going to go ahead and close this chat. However, I'd really like to assist you further, so I'll be sending a follow-up email. If you still need help, please reply to that email, or revisit groupon.com*support to get in touch with us again. Thank you!**I have been patient, and I now expect some answers. All I am asking for is something very simple, my redemption code for the voucher to Heartwood & Oak (Wine Insiders). I don't think I'm asking for much.**. My redemption code and**. The courtesy of return communication from Grroup on.**PLEASE resolve this matter. I have waited * days for a response. This is the very poorest customer service I have ever encountered I can be reached by phone and would prefer to talk to a LIVE PERSON. My landline phone is (***) ***-****
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Groupon

Customer service issue
Reported by GetHuman1691254
Dec 4th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman1691254 started working on this issue
Dec 4th, 2018 10:42pm