This is all the information I have been sending for * days with no solution, no respons...
GetHuman1691254's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman1691254's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
Before contacting them, items GetHuman1691254 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1691254's own words
This is all the information I have been sending for * days with no solution, no response, nothing. . .*Chat Name: Nataline Mauchnik, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Karolina Y.**Nataline Mauchnik: Issue: I placed an order through Groupon for ** bottles of wine from Heartwood &* Oak (Wine Insiders). When I went to claim my purchase, the redemption code was not entered properly &* the company has no file of my order. All I am in need of is for Groupon to resend my redemption code, as the company says they can’t help me &* I need to contact Groupon. This is my *rd attempt to reach you. The Groupon was purchased December *nd &* the $** has cleared my bank. I am getting extremely frustrated with your company. I cannot speak to a HUMAN &* my chats &* emails go unanswered. *Karolina Y: Before your chat begins, here are a couple of tips for a smooth experience: **. Please avoid navigating away from the chat window. Doing so may cause your window to close and your chat to end. *. Please respond to your agent within * minutes—otherwise your chat session may timeout. *. Please be patient with our agents as they review your account. This process can take a couple of minutes.” *Thank you for contacting Customer Support. My name is Karolina Y *Karolina Y: Hi Nataline. *Karolina Y: Give me a second to read your issue. *Karolina Y: As I assume you got in touch with merchant right? *Karolina Y: It seems like we've been disconnected, so I'm going to go ahead and close this chat. However, I'd really like to assist you further, so I'll be sending a follow-up email. If you still need help, please reply to that email, or revisit groupon.com*support to get in touch with us again. Thank you!**I have been patient, and I now expect some answers. All I am asking for is something very simple, my redemption code for the voucher to Heartwood & Oak (Wine Insiders). I don't think I'm asking for much.**. My redemption code and**. The courtesy of return communication from Grroup on.**PLEASE resolve this matter. I have waited * days for a response. This is the very poorest customer service I have ever encountered I can be reached by phone and would prefer to talk to a LIVE PERSON. My landline phone is (***) ***-****
GetHuman1691254 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1691254 fixed the problem
We are waiting for GetHuman1691254 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.