I purchased * carpet cleaning groupons from California Coast Services for $**. ($** ea...
GetHuman1690729's customer service issue with Groupon from December 2018
Help with my Groupon issue
GetHuman1690729's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1690729 will want to follow the link below to head to their help center. We will check on GetHuman1690729 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1690729 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1690729's own words
I purchased * carpet cleaning groupons from California Coast Services for $**. ($** ea). I have a home with two small bedrooms which have * year old carpet. The other condo is a rental that has been vacant for some time. This company sends over an "appraiser" before the technician arrives to determine if a "deep cleaning" is required for an additional $** per room. As expected I was told that all bedrooms in the properties required deep cleaning. It turns out that deep cleaning offers no additional equipment or products. The technician just puts more pressure on the machine when he sees a "spot" on the carpet. This Groupon is a total ripoff. I cancelled the second condo cleaning which has been vacant and has relatively clean carpets. I did pay the $** for my home but felt this is a bait and switch situation. Why would someone have a professional come and clean a clean carpet??? Yes I had some superficial dirt on the carpets, but I have no dogs or children and I have a housekeeper who cleans and vaccums my carpets. I want Groupon to refund the second $** I paid for my condo which I cancelled after learning it was really $** for about *** sq ft. (there are beds, dressers, desks, and bookcases in the bedrooms so very little carpet area to clean.
GetHuman1690729 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1690729 fixed the problem
We are waiting for GetHuman1690729 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.