I purchased * carpet cleaning groupons from California Coast Services for $**. ($** ea...

GetHuman1690729's customer service issue with Groupon from December 2018

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The issue in GetHuman1690729's own words
I purchased * carpet cleaning groupons from California Coast Services for $**. ($** ea). I have a home with two small bedrooms which have * year old carpet. The other condo is a rental that has been vacant for some time. This company sends over an "appraiser" before the technician arrives to determine if a "deep cleaning" is required for an additional $** per room. As expected I was told that all bedrooms in the properties required deep cleaning. It turns out that deep cleaning offers no additional equipment or products. The technician just puts more pressure on the machine when he sees a "spot" on the carpet. This Groupon is a total ripoff. I cancelled the second condo cleaning which has been vacant and has relatively clean carpets. I did pay the $** for my home but felt this is a bait and switch situation. Why would someone have a professional come and clean a clean carpet??? Yes I had some superficial dirt on the carpets, but I have no dogs or children and I have a housekeeper who cleans and vaccums my carpets. I want Groupon to refund the second $** I paid for my condo which I cancelled after learning it was really $** for about *** sq ft. (there are beds, dressers, desks, and bookcases in the bedrooms so very little carpet area to clean.
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Customer service issue
Reported by GetHuman1690729
Dec 4th, 2018 - 2 mons ago
I have an issue with Groupon too
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GetHuman1690729 started working on this issue
Dec 4th, 2018 9:35pm
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Dec 4th, 2018 9:36pm