I purchased a Groupon for * classes from CycleBar, Boca Raton FL October ** ****. The...

GetHuman-dsweinga's customer service issue with Groupon from December 2018

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I purchased a Groupon for * classes from CycleBar, Boca Raton FL October ** ****. The Groupon indicated that it expired in ** days. I activated the Groupon in October and attended * classes. I was unable to schedule the additional * classes in December as Cycle Bar now claims that all classes needed to be taken within ** days of activating the Groupon. The ** day requirement is not listed anywhere on the Groupon, nor was I informed of this when I activated the Groupon. CycleBar admits that they did not inform me (and others) of the ** day policy for using classes. CycleBar stated they will provide me with the * classes IF I agree to purchase additional classes. That is unacceptable I do not wish to purchase additional classes and have no interest in doing any further business with CycleBar in Boca. *CycleBar's manager, Michelle, told me this is a "Groupon" issue and to request a refund.*Please refund my credit card for this Groupon ($**) - this vendor has provided a terrible experience. **Order*************I can be reached via email: *****@***.com* *** *** **** (cell).**Thank you for your assistance.**Diane Weingart
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Customer service issue
Reported by GetHuman-dsweinga
Dec 4th, 2018 - 2 mons ago
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GetHuman-dsweinga started working on this issue
Dec 4th, 2018 2:43pm