I ordered two Groupons from Empress Nails. One for myself and the other as a gift for m...
GetHuman-iizasupa's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman-iizasupa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-iizasupa's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-iizasupa will want to follow the link below to head to their help center. We will check on GetHuman-iizasupa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-iizasupa may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-iizasupa's own words
I ordered two Groupons from Empress Nails. One for myself and the other as a gift for my mother. When I tried to book an appointment with the young lady at Empress Nails in Oak Park. She states she has an opening and tells me the time. We agree on a time but before we end the call, I notify her that I will be redeeming my groupon and she states she does not have any openings and for me to schedule within the next two weeks. I told her that would not work for me and she states well I do not have any Groupon appointments available. **Just this past Saturday, my mother attempted to use her Groupon for Empress Nails and she left the business very dissatisfied. She said that a woman refused to service her because she had a Groupon and that if she wanted to use her Groupon to pay for her service then she would have to come back sometime after the new year! **My mother called me at like **am Saturday morning very upset and disturbed about how her nail appointment did not go so well. **I no longer would like to use these two groupons. I would prefer a full refund.
GetHuman-iizasupa did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-iizasupa fixed the problem
We are waiting for GetHuman-iizasupa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.