I ordered two Groupons from Empress Nails. One for myself and the other as a gift for m...

GetHuman-iizasupa's customer service issue with Groupon from December 2018

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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-iizasupa's own words
I ordered two Groupons from Empress Nails. One for myself and the other as a gift for my mother. When I tried to book an appointment with the young lady at Empress Nails in Oak Park. She states she has an opening and tells me the time. We agree on a time but before we end the call, I notify her that I will be redeeming my groupon and she states she does not have any openings and for me to schedule within the next two weeks. I told her that would not work for me and she states well I do not have any Groupon appointments available. **Just this past Saturday, my mother attempted to use her Groupon for Empress Nails and she left the business very dissatisfied. She said that a woman refused to service her because she had a Groupon and that if she wanted to use her Groupon to pay for her service then she would have to come back sometime after the new year! **My mother called me at like **am Saturday morning very upset and disturbed about how her nail appointment did not go so well. **I no longer would like to use these two groupons. I would prefer a full refund.
GetHuman-iizasupa did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-iizasupa
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
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GetHuman-iizasupa started working on this issue
Dec 3rd, 2018 7:57pm