Please can you help I am almost hysterical sitting here.**I was reviewing bed options a...
GetHuman-brownmau's customer service issue with Groupon from December 2018
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The issue in GetHuman-brownmau's own words
Please can you help I am almost hysterical sitting here.**I was reviewing bed options as i have been thinking of making a purchasw. I was trying to review items of interest when a notice asking me to accept cookie reference appeared. In trying to accept this it appears it has been deemed as an ordee with a subsequent e mail confirmatio for ** beds as per the attached confirmation. I have tried everything to cancel this on line but cannot.**I am sure you understand that I do not want or need ** beds I was merely trying to review options of interest. Can you cancel this as a matter of urgency please?**Can you also confirm by return that this has been completed. **A very worried customer**Thanks**Maureen Brown *Show quoted text*******@***.com**On Mon, * Dec ****, **:** Groupon ******@***.com wrote:* GROUPON**Hi Maureen,*Thank you for your order (*****-******-******), placed on ** December ****.*Product Sold By: Groupon Goods Global GmbH*You will receive a notification email as soon as your order is dispatched. You will also be able to find tracking information in your Groupon account.*Order summary:*View Order Status*Description* *Quantity*Price**Carlito Storage Bed Frame with Mattress: Oak*Double* ***£***.****Baratheon Ottoman Bed: King with Mattress* ***£***.****Seville Wooden Ottoman Bedframe: Oak*King* ***£***.****Crushed Velvet Divan Bed: Silver*King, Bed with Four Drawers and Headboard* ***£***.****Colchester Four-Drawer Bed Frame: King* ***£***.****Riviera Velvet Bed Frame: Steel*King* ***£***.****Carlito Storage Bed Frame: Oak*King* ***£***.****Upholstered Arya Bed: King - Velvet * Oyster* ***£***.****St James Diamante Sleigh Bed: Side Lift * King* ***£***.****Malmo Plush Velvet Bed: Steel*King* ***£***.****New York Velvet Bed Frame: King*Steel* ***£***.*** * *Subtotal:*£*,***.*** * * *Total:*£*,***.***Your Details*Full Name*MAUREEN BROWN*Address*GRAHAMSHILL TERRACE *FANKERTON*City*DENNY*Zip*FK* *HX*So What's Next?*Delivery time varies. Check the Fine Print on the deal page to see the delivery window for your order.**Track your item. When your item ships you will receive a notification email containing tracking information. Alternatively, you can click “Track Package” on your My Groupons page for the most up to date tracking information.**Returns are easy. For information on how to return your item to the seller, please have a look at your order details in My Groupons.*Terms and Conditions * Privacy Statement**Need help? Contact Groupon*Delivered by Groupon International Limited, Lower Ground Floor, Connaught House, * Burlington Road, Dublin *, ****** Ireland Company Number:******. If you have not yet transfered your account, this email is sent by MyCityDeal Limited.***Groupon Goods Global GmbH WEEE Producer Registration Number: WEE*AH****WY * Battery Producer Registration Number: BPRN***** **This email confirms that Groupon Goods Global GmbH has accepted your order. Your order is now finalised and you can not make any changes. **You are legally entitled to cancel your order for any reason within ** days from the day on which you (or a third party nominated by you) acquire physical possession of the goods. If your order contains multiple items, the ** day period will not begin until the last item is delivered to you. **To exercise your cancellation rights, please return the item back to us. Our Online Returns Center will guide you through the steps to print a personalised return label. To use our Online Returns Center, simply log in to your Groupon account and click on Return this item next to the item you wish to return and follow the instructions in our Return Policy . For your protection, we recommend that you use a recorded-delivery service. Alternatively, you may fill out the withdrawal form ( available here) and return it to the customer service team. **Please see our Returns Policy for more information about returns.
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