Please can you help I am almost hysterical sitting here.**I was reviewing bed options a...

GetHuman-brownmau's customer service issue with Groupon from December 2018

2 views
 | 
103160 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-brownmau's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brownmau's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brownmau will want to follow the link below to head to their help center. We will check on GetHuman-brownmau later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-brownmau may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-brownmau's own words
Please can you help I am almost hysterical sitting here.**I was reviewing bed options as i have been thinking of making a purchasw. I was trying to review items of interest when a notice asking me to accept cookie reference appeared. In trying to accept this it appears it has been deemed as an ordee with a subsequent e mail confirmatio for ** beds as per the attached confirmation. I have tried everything to cancel this on line but cannot.**I am sure you understand that I do not want or need ** beds I was merely trying to review options of interest. Can you cancel this as a matter of urgency please?**Can you also confirm by return that this has been completed. **A very worried customer**Thanks**Maureen Brown *Show quoted text*******@***.com**On Mon, * Dec ****, **:** Groupon ******@***.com wrote:* GROUPON**Hi Maureen,*Thank you for your order (*****-******-******), placed on ** December ****.*Product Sold By: Groupon Goods Global GmbH*You will receive a notification email as soon as your order is dispatched. You will also be able to find tracking information in your Groupon account.*Order summary:*View Order Status*Description* *Quantity*Price**Carlito Storage Bed Frame with Mattress: Oak*Double* ***£***.****Baratheon Ottoman Bed: King with Mattress* ***£***.****Seville Wooden Ottoman Bedframe: Oak*King* ***£***.****Crushed Velvet Divan Bed: Silver*King, Bed with Four Drawers and Headboard* ***£***.****Colchester Four-Drawer Bed Frame: King* ***£***.****Riviera Velvet Bed Frame: Steel*King* ***£***.****Carlito Storage Bed Frame: Oak*King* ***£***.****Upholstered Arya Bed: King - Velvet * Oyster* ***£***.****St James Diamante Sleigh Bed: Side Lift * King* ***£***.****Malmo Plush Velvet Bed: Steel*King* ***£***.****New York Velvet Bed Frame: King*Steel* ***£***.*** * *Subtotal:*£*,***.*** * * *Total:*£*,***.***Your Details*Full Name*MAUREEN BROWN*Address*GRAHAMSHILL TERRACE *FANKERTON*City*DENNY*Zip*FK* *HX*So What's Next?*Delivery time varies. Check the Fine Print on the deal page to see the delivery window for your order.**Track your item. When your item ships you will receive a notification email containing tracking information. Alternatively, you can click “Track Package” on your My Groupons page for the most up to date tracking information.**Returns are easy. For information on how to return your item to the seller, please have a look at your order details in My Groupons.*Terms and Conditions * Privacy Statement**Need help? Contact Groupon*Delivered by Groupon International Limited, Lower Ground Floor, Connaught House, * Burlington Road, Dublin *, ****** Ireland Company Number:******. If you have not yet transfered your account, this email is sent by MyCityDeal Limited.***Groupon Goods Global GmbH WEEE Producer Registration Number: WEE*AH****WY * Battery Producer Registration Number: BPRN***** **This email confirms that Groupon Goods Global GmbH has accepted your order. Your order is now finalised and you can not make any changes. **You are legally entitled to cancel your order for any reason within ** days from the day on which you (or a third party nominated by you) acquire physical possession of the goods. If your order contains multiple items, the ** day period will not begin until the last item is delivered to you. **To exercise your cancellation rights, please return the item back to us. Our Online Returns Center will guide you through the steps to print a personalised return label. To use our Online Returns Center, simply log in to your Groupon account and click on Return this item next to the item you wish to return and follow the instructions in our Return Policy . For your protection, we recommend that you use a recorded-delivery service. Alternatively, you may fill out the withdrawal form ( available here) and return it to the customer service team. **Please see our Returns Policy for more information about returns.
GetHuman-brownmau did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-brownmau fixed the problem
We are waiting for GetHuman-brownmau to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brownmau fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-brownmau
Dec 3rd, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 103160 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-brownmau started working on this issue
Dec 3rd, 2018 4:41am