Purchased Groupon for Castle Rock resort in Branson Missouri and get but by bed bugs an...

GetHuman-britspon's customer service issue with Groupon from December 2018

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The issue in GetHuman-britspon's own words
Purchased Groupon for Castle Rock resort in Branson Missouri and get but by bed bugs and have bites all over me . The front desk and manager are aware of this as I went down and told them and showed them my bites . They provided us trash bags to take are belongings home in and told us to dry it on high heat . They told us they could dry are stuff but we didn’t Trust that . We have now thrown all of our stuff in trash bags and it’s sitting outside until I can get a hold of a pest control company int he morning to see what we need to do . I’m not bringing them inside my home if any gotnin our luggage or on our personal items that weren’t in the room . *I’m itching like crazy with whelps from where’s i have been but . I’m beyond disgusted that I paid for a stay with bed bugs and couldn’t sleep after waking up to arms and legs itching after being bit . I would like someone to contact me . The hotel was going to refund our stay but said since we went through Groupon we had to contact you first to get a full refund . The trouble this has caused not being able to use are belonging because they are secured in trash bags has became a problem as well. **Britney Woods ****-***-****
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Customer service issue
Reported by GetHuman-britspon
Dec 3rd, 2018 - 6 mons ago
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GetHuman-britspon started working on this issue
Dec 3rd, 2018 1:36am