Purchased Groupon for Castle Rock resort in Branson Missouri and get but by bed bugs an...
GetHuman-britspon's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman-britspon's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-britspon's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-britspon will want to follow the link below to head to their help center. We will check on GetHuman-britspon later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-britspon may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-britspon's own words
Purchased Groupon for Castle Rock resort in Branson Missouri and get but by bed bugs and have bites all over me . The front desk and manager are aware of this as I went down and told them and showed them my bites . They provided us trash bags to take are belongings home in and told us to dry it on high heat . They told us they could dry are stuff but we didn’t Trust that . We have now thrown all of our stuff in trash bags and it’s sitting outside until I can get a hold of a pest control company int he morning to see what we need to do . I’m not bringing them inside my home if any gotnin our luggage or on our personal items that weren’t in the room . *I’m itching like crazy with whelps from where’s i have been but . I’m beyond disgusted that I paid for a stay with bed bugs and couldn’t sleep after waking up to arms and legs itching after being bit . I would like someone to contact me . The hotel was going to refund our stay but said since we went through Groupon we had to contact you first to get a full refund . The trouble this has caused not being able to use are belonging because they are secured in trash bags has became a problem as well. **Britney Woods ****-***-****
GetHuman-britspon did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-britspon fixed the problem
We are waiting for GetHuman-britspon to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.