GetHuman-ohnow's customer service issue with Groupon from November 2018
Help with my Groupon issue
GetHuman-ohnow's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ohnow will want to follow the link below to head to their help center. We will check on GetHuman-ohnow later to make sure it's all set or try to help escalate.
Already submitted a complaint and no response days later. Purchased this Groupon for * months of ID Protection for $** which is $*.***mo. I followed the voucher link which took me the IdentityForce site for normal new customer sign-ups at $**.***mo and new customers may get * months free trial! There was no place to enter the voucher code or to also get the free * month trial. IdentityForce could not help and directed me back to Groupon as they were not aware of this Groupon deal. Groupon has changed their customer service from humans (the last time I had to contact them) to online support only. Trying to follow website links for help or a refund took me nowhere. I finally learned they use a third party site for online support. I created a claim for a refund. The claim showed "resolved" after I posted it. It's been several days and no contact from Groupon. I spent at least an hour trying to resolve this. Their phone number gives an automated message that support has changed to online, with no options to talk with a human. I will NEVER deal with them again! I would like my refund. I filed a dispute with Paypal.**I see this second complaint is again marked as "Fixed" immediately after I submit it. What a Non-funny Joke!!
Their attempt at online customer service flat out doesn't work. The almost ***,*** other people listing a complaint like mine shows there is an issue.
I want my refund!
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