Order: ************Good afternoon,**I am writing about ** exercise classes. I am lookin...

GetHuman1649039's customer service issue with Groupon from November 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1649039's own words
Order: ************Good afternoon,**I am writing about ** exercise classes. I am looking for a refund (or credit to be applied to another deal). I bought the Groupon knowing it was only for the Rockaway NJ location. Every time I was on the Jazzercise website, it gave me a Rockaway location. I now came to realize there is a second location in Rockaway. I feel this is misleading and planned to attend my first class this week prior to the Groupon expiring. Now I come to find out the CORRECT location is closed all week, conveniently the week leading up to the expiration date, reopening the day after. The picture is also misleading bc I was under the impression it was at the fitness center in town but the name of the correct place has line dancing in the name, which automatically makes me think it’s geared to seniors. **Please let me know how a refund is processed or if crediting my account is easier. **Thank you for your time!*Carolyn Neubauer
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Groupon

Customer service issue
Reported by GetHuman1649039
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman1649039 started working on this issue
Nov 28th, 2018 10:14pm