First Time after many purchases I am discouraged about using Groupons

GetHuman664584's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman664584's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman664584 will want to follow the link below to head to their help center. We will check on GetHuman664584 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman664584's own words
Return these items ... I recently purchased*OSP*Hoodieni Must Have Hi-Lo Hoodie*Qty: **Purchased Date:Nov **, **** and *Brushcandy*Blouse Long Sleeve T Shirt Casual Loose Top*Qty: **Purchased Date:Nov **, ****. *Neither purchase was acceptable upon receipt. Both said I could not refund and it was within the timeframe allowed. *I make purchases all the time on Groupon and also tell everyone about Groupon. This is the first time I am running into problems. Please advise how I get a refund of these products.*Sincerely,*Janet Scaralia****-***-*****Janet@AlbertRealtors.com
I want a refund for these items,
I have always been an advocate of Groupons
I have an issue with Groupon too
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Groupon

Customer service issue
Reported by GetHuman664584
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 98058 others
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Items needed
Name on account
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Timeline
GetHuman664584 started working on this issue
Nov 28th, 2018 9:28pm
GetHuman664584 shared this issue with others over email
Nov 28th, 2018 9:32pm