I received the wrong merchandise and with the guidance from an online chat operator, I...

GetHuman1698444's customer service issue with Groupon from December 2018

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The issue in GetHuman1698444's own words
I received the wrong merchandise and with the guidance from an online chat operator, I returned the merchandise over * weeks ago to receive the correct items. I have not yet received the correct items, and I cannot find any to talk with Groupon (phone or online chat) to find out how to receive the correct merchandise. Since I have sent the wrong ones back, I have paid but not received anything, and cannot contact Groupon to fix this problem - are they a fly-by-night company that takes your money and does not sent what you order? How do I get this problem fixed?*Order *: ********** *Deal concerned: gg-cm-ncaa-gift-tag-ornaments *Line Item UUID: **a***d*-e**c-**e*-a**c-**********ba *Country Code: US *Purchase Date: November **, *****Initial (inocorrect) shipment received: November **, ****
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Groupon

Customer service issue
Reported by GetHuman1698444
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
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Seen by 4 customers so far
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GetHuman1698444 started working on this issue
Dec 5th, 2018 10:26pm