My name is Monica Ellis and I am a FORMER Groupon customer. I purchased a local service...

GetHuman-monekael's customer service issue with Groupon from December 2018

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The issue in GetHuman-monekael's own words
My name is Monica Ellis and I am a FORMER Groupon customer. I purchased a local service back on August **, **** for Bella Rosa Esthetics and never received the service. I initially contracted the merchant to set up service and she would not contact me back. I then texted the merchant and upon initial response she didn't text back. After many failed attempts I drove to the location and she was not there based on her own office hours. I immediately attempted to resolve this by asking for a refund within your Groupon Promise Policy and was very unsuccessful. I then contacted my bank to dispute the item since I wasn't successful and they ultimately denied the dispute claiming that according to Groupon service was rendered yet a correspondence from Groupon also clearly stated UNREDEEMED! I've closed accounts with Chase and has discontinued utilizing Groupon because of this horrible experience. I am asking that someone follow up with me asap regarding the refund of my money prior to filing a report with the Consumer Financial Protection Bureau. AS a consumer this type of business practice is not acceptable and I am very surprised to have such an experience because I was initially very pleased with your site, spreading the word to my friends, colleagues and family.
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Customer service issue
Reported by GetHuman-monekael
Dec 5th, 2018 - 2 mons ago
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GetHuman-monekael started working on this issue
Dec 5th, 2018 7:11pm