My name is Monica Ellis and I am a FORMER Groupon customer. I purchased a local service...

GetHuman-monekael's customer service issue with Groupon from December 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-monekael's own words
My name is Monica Ellis and I am a FORMER Groupon customer. I purchased a local service back on August **, **** for Bella Rosa Esthetics and never received the service. I initially contracted the merchant to set up service and she would not contact me back. I then texted the merchant and upon initial response she didn't text back. After many failed attempts I drove to the location and she was not there based on her own office hours. I immediately attempted to resolve this by asking for a refund within your Groupon Promise Policy and was very unsuccessful. I then contacted my bank to dispute the item since I wasn't successful and they ultimately denied the dispute claiming that according to Groupon service was rendered yet a correspondence from Groupon also clearly stated UNREDEEMED! I've closed accounts with Chase and has discontinued utilizing Groupon because of this horrible experience. I am asking that someone follow up with me asap regarding the refund of my money prior to filing a report with the Consumer Financial Protection Bureau. AS a consumer this type of business practice is not acceptable and I am very surprised to have such an experience because I was initially very pleased with your site, spreading the word to my friends, colleagues and family.
GetHuman-monekael did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-monekael
Dec 5th, 2018 - 2 mons ago
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GetHuman-monekael started working on this issue
Dec 5th, 2018 7:11pm