We think Groupon should offer a trip to Tibet since we paid for * trips.

GetHuman1646141's customer service issue with Groupon from November 2018

97504 similar
0 following
Help with my Groupon issue
GetHuman1646141's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1646141 will want to follow the link below to head to their help center. We will check on GetHuman1646141 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1646141 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1646141's own words
Get to china ... Dianne Pesce and Robin DeFalco had reservations through rewards China on November * we had a delay with JetBlue because they Had mechanical problems and made us get off the plane due to this malfunction We were too late to catch Hainan Flight to Beijing. We worked with rewards China to no avail. We had to spend two nights in a Boston hotel and then we paid l$***.** torewards China to book us on another Hanan flight and tour we then started the tour in Beijing and then we were charged another $*** to fly back to Shanghai because our original flight would’ve made us miss the tour scheduled in Beijing so in total we paid an additional $**** for the rewardpChina trip. We would like to know what Groupon and we wards China will do about this before we have to complain on the results but we are very unhappy with the amount of money that we had to pay in addition because JetBlue flight was delayed no one took any responsibility for the error. We believe a rewards China representative did not book the flight completely from Atlanta to Beijing. Instead it was booked from Atlanta to Boston (JetBlue) and Boston to Beijing (Hainan). Had the flight been connected JetBlue would have put us on another flight to Beijing which is what they did for ** other people that had been traveling with rewards China
China Rewards did not book this trip correctly with JetBlue and HAinan airlines. It should have been a connected flight with the booking numbers.
We would like another trip either to China or somewhere else reward China has to give them a chance e to justify the Amount of money paid twice
Robin DeFalco has been ordering from Groupon for many years and has high regard until now.
Called no one answers
I have an issue with Groupon too
How GetHuman1646141 fixed the problem
We are waiting for GetHuman1646141 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1646141 fixes it.
This email address isn't valid


China rewArds trip
Customer service issue
Reported by GetHuman1646141
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 6 customers so far
Similar issue to 97504 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1646141 started working on this issue
Nov 28th, 2018 4:49pm
GetHuman1646141 shared this issue with followers on Twitter
Nov 29th, 2018 11:00pm