Hello my name is Orlean Tilghman. I ordered a X-Box from Groupon. My tracking number...

GetHuman1645052's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1645052's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1645052 will want to follow the link below to head to their help center. We will check on GetHuman1645052 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1645052 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1645052's own words
Hello my name is Orlean Tilghman. I ordered a X-Box from Groupon. My tracking number for the shipping is FEDEXSP ************.*Orlean Tilghman*** East ***th Street *F*New York NY ******Fedex dropped this Box off and just sat it in the NYC Housing complex Hallway. Someone stole my package. My neighbors said the saw the Box just sitting in front of my door around midday ********. This is so wrong, there should have been a drop off place or a call or even a delivery slip left, which there was none. I just happen to call when I got home from work to check on my package, that is how I found out, I spoke with fedex last night, and also SEGUE CORP. in Lakeforce CA (***-***-****) Mr Levy to dispute a delivery and file a complant with both of them. Now I was directed to let you know what happen. I need my package replaced by you, they told me. I thought it was fedex, however , I will put in a police report , contact housing ,and contact the media if I can. I am so tired of these mistakes made by Fedex, because they are careless with our packages. This is not the *st time this is happening. They even leave your money out to the public on top of the mail box.This is just terrible. My number is ***-***-**** Orlean Tilghman
GetHuman1645052 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1645052
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman1645052 started working on this issue
Nov 28th, 2018 2:40pm
GetHuman1645052 shared this issue with friends on Facebook
Nov 28th, 2018 3:00pm