i made an order for Crazy Bear hotel and received a confirmation and then the next day...

GetHuman1644845's customer service issue with Groupon from November 2018

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The issue in GetHuman1644845's own words
i made an order for Crazy Bear hotel and received a confirmation and then the next day received and email saying there was a problem and received another answer to my enquiry saying my booking was cancelled and i can book again in ** hours**)Was my money taken or not?**) Have I bought one night at the Crazy Bear in Beaconsfield or not*Gillian Tigner-Orchudesch *** Nov, **:** GMT *Customer Contact Reason Drop-down*: About something else*Customer Contact Reason Drop-down*: I couldn't find my answer and need to get in touch*Name: : Gillian Tigner-Orchudesch*Please provide a detailed description of your issue*question: : I placed an order (no: *****-******-******) on **th November for £*** as per the below and received a confirmation email. *Thank you for your order (*****-******-******), placed on ** November ****.*Your Groupon for the deal The Crazy Bear Group: Townhouse Room at The Crazy Bear Beaconsfield with Champagne, *-Course Dinner and Continental Breakfast for Two People is already in your pocket. Just tap the Mobile App to redeem on the go, or print it from My Groupons anytime. To use your Groupon, please follow the instructions located in the fine print of your Voucher.*However, I since received an email saying the below:*Hi g,*We’re sorry, but we were unable to process your order for Townhouse Room at The Crazy Bear Beaconsfield with Champagne, *-Course Dinner and Continental Breakfast for Two People.*Can you please let me know the problem? Has my order gone through or not?*order :Thank you for your order (*****-******-******), placed on ** November ****.
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Groupon

Customer service issue
Reported by GetHuman1644845
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 6 customers so far
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Timeline
GetHuman1644845 started working on this issue
Nov 28th, 2018 2:10pm