GetHuman-busybrid's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-busybrid will want to follow the link below to head to their help center. We will check on GetHuman-busybrid later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-busybrid's own words
I was trying to get in touch with the merchant to make an appointment like the directions say to do but they won't answer the phone. ... I bought a groupon for a couples massage at Tranquility Massage Bodyworks back in September for my daughter and her husband. We have been trying to get in touch with them for over two months with no luck. Their website is down and their voicemail is full so we can't even leave a message. I would like a refund or at least credit to get them something else but haven't received an answer from groupon either. I purchased it on September **th.
GetHuman-busybrid did not yet indicate what Groupon should do to make this right.
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Couples massage
Customer service issue
Reported by GetHuman-busybrid
Nov 28th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 12 customers so far
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GetHuman-busybrid started working on this issue
Nov 28th, 2018 12:31am