I purchased a Groupon deal for "Two Personalized Princess Pillowcases" from Qualtry. M...

GetHuman1620134's customer service issue with Groupon from November 2018

Help with my Groupon issue
The issue in GetHuman1620134's own words
I purchased a Groupon deal for "Two Personalized Princess Pillowcases" from Qualtry. My redemption code is "GPNPPC*-fuub**a". I went to "My Groupons" and viewed the voucher for the purchase. * *Here are the instructions from the PDF file: * How to Complete Redemption* *. Visit http:**gr.pn**q*uJ*** *. Select desired item(s), personalize, and add to cart.* *. Enter your redemption code into the "Gift Card or Discount Code" field and click "Apply"* *. Proceed to checkout.* *. Enjoy!* *When I clicked on the link in Step *, it takes me to "shopathome.com", something I have no desire to subscribe to. Why is the link in the PDF file taking me to this website? * *I tried to go directly to the "qualtry.com" website to ask for help but that doesn't work either. I wanted to get the personalized pillow cases for Christmas presents for two granddaughters, but at this point it seems that won't happen. * *What do I need to do to cancel this order and get my account credited for the $*?

GetHuman1620134 did not yet indicate what Groupon should do to make this right.

How GetHuman1620134 fixed the problem
I found a different url for the Qualtry website, and was able to place the order using the Groupon code on the pdf file.
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Groupon

Customer service issue
Reported by GetHuman1620134
Nov 25th, 2018 - 2 years ago
Fixed
GetHuman1620134 shared how to fix
Seen by 12 customers so far
Similar issue to 93180 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1620134 started working on this issue
Nov 25th, 2018 3:20am
GetHuman1620134 confirmed the issue is fixed. Hooray!
Nov 25th, 2018 9:30pm