I purchased a Groupon for a couples massage last year, voucher ********, Groupon LG...

GetHuman-jmhelfma's customer service issue with Groupon from November 2018

10 views
 | 
91230 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-jmhelfma's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmhelfma's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jmhelfma will want to follow the link below to head to their help center. We will check on GetHuman-jmhelfma later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jmhelfma may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jmhelfma's own words
I purchased a Groupon for a couples massage last year, voucher ********, Groupon LG-**-YP-KLGW-F*BV-PRLM, Customer Name Janice Vanderhoef, expired April *, ****. my email is *****@***.com and phone number is ***-***-****. This was my moms Christmas present last year to Retina's Relaxation Center. I made an appointment before the expiration date and it was changed several times by Retina or her daughter. I have everything in texts, including where she said the expiration date did not apply and the Groupon would be honored. When making my first appointment, I also had to pay an additional $**, which I know I will never get back. Her phone number no longer works (some guy has it and receives numerous calls - ***-***-**** - all from debt collectors or disgruntled customers. I looked on line and she has several bad reviews not honoring the Groupon coupon. I contacted ABMP, where Retina has massage insurance and reported her, which they investigated and agreed with me that she is not ethical and removed her from their website referral page. What can I do to get a refund for this Groupon? Retina's Relaxation Center on Harper in St. Clair Shores no longer exists and it is now a t-shirt business. Please assist as this person has given Groupon a bad rap for not just me, but several others. I have all the texts from her saved in case you need to see them.
GetHuman-jmhelfma did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-jmhelfma fixed the problem
We are waiting for GetHuman-jmhelfma to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jmhelfma fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-jmhelfma
Nov 22nd, 2018 - 7 mons ago
I have an issue with Groupon too
Not resolved
Seen by 10 customers so far
Similar issue to 91230 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jmhelfma started working on this issue
Nov 22nd, 2018 7:26pm