I ordered tickets through Groupon for cruise San Diego whale watching. I ordered for ti...

GetHuman-katgurl_'s customer service issue with Groupon from October 2018

42 views | 70861 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-katgurl_'s odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-katgurl_'s next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katgurl_ will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-katgurl_ can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-katgurl_ may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-katgurl_'s own words
I ordered tickets through Groupon for cruise San Diego whale watching. I ordered for tickets and then I ordered one ticket for total of * tickets. My confirmation numbers are cbxam and cbwzz. We are not from San Diego we are from Missouri and we were going to do this on our trip to San Diego. The tickets we had or for the Sunset Cruise on October **th at *:**. We called an Uber driver and we got part of the way there and then the Uber driver told us he had picked up the wrong party. I offered to pay him cash when we got there so he could cancel the people that were actually paying for the ride but he refused. He dumped us out at a liquor store somewhere in San Diego. And by the time we got another Uber the ship has already sailed so we missed our whale watching trip. I would like a refund. My name is Kathy Garrett I ordered the tickets through Groupon. We're back in Missouri so the tickets are really useless. Cruise San Diego will not give me credit or a refund.

GetHuman-katgurl_ did not yet indicate what Groupon should do to make this right.

How GetHuman-katgurl_ fixed the problem

We are waiting for GetHuman-katgurl_ to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-katgurl_ fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-katgurl_
Oct 17th, 2018 - 4 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 70861 others
0 customers following this


GetHuman-katgurl_ started working on this issue
Oct 17th, 2018 7:19pm