I am currently pregnant. I bought a groupon for an ultrasound and followed step by step...

GetHuman1357980's customer service issue with Groupon from October 2018

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The issue in GetHuman1357980's own words
I am currently pregnant. I bought a groupon for an ultrasound and followed step by step the instructions for scheduling an appointment. This place is almost an hour from my home. I followed the instructions, paid the deposit fee at their website, received confirmation emails for my payment and my appointment. So, today, at *:** pm, the time of my appointment, I am outside of the office and NO ONE IS HERE. The phone numbers won’t work, left voice messages, sent emails, text messages, NO ONE. Not even a call to let me know that no one was going to be there. So I enter the website to see if there is another contact method and I see that the company has a completely different address listed in their website, * miles from where I was! What did I do? I went to the other address, got there at *:**, just to find an EMPTY OFFICE. So, I’ve been driving for the last two hours, my husband skipped work, and was left without seeing my baby. I want to file a complaint and get this issue into the highest institutions possible.

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Groupon

Customer service issue
Reported by GetHuman1357980
Oct 16th, 2018 - 4 years ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 70540 others
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Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1357980 started working on this issue
Oct 16th, 2018 11:07pm
GetHuman1357980 confirmed the issue is fixed. Hooray!
Oct 17th, 2018 11:51pm

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