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I got to the resort I booked through Groupon. All the slides in the indoor water part...

GetHuman1350374's customer service issue with Groupon from October 2018

6 views | 69941 similar | 0 following

Help with my Groupon issue

GetHuman1350374's next move: find and follow the right step-by-step guide.

Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1350374 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1350374 can let us know if they help or not.

How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?Why Does My Groupon Order Say It's Still Processing?

If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center

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The issue in GetHuman1350374's own words

Get a refund since we were lied to by Groupon and the resort upon arrival. ... I got to the resort I booked through Groupon. All the slides in the indoor water part are closed. We drove *.* hours purely for the water park. After talking to the manager here they said that Groupon is aware of this. No where on the Groupon does it say that the slides are closed. I need to find out how we can get our money back so we can leave.

There was no phone number to call Groupon customer service and discuss the issue and NO ONE AT WILDERNESS AT THE SMOKIES gave a **** or tried to help resolve the issue. They just kept saying “there is nothing we can do for you. Just call customer service and talk to them.”

Refund at least half the money since the water park was useless and driving * hours and paying *** dollars to find out more than ***ths of the resort attractions were closed due to maintenance and a small electrical fire that was supposed to been fixed * weeks ago according to locals.

I have been a customer since ****.

Talked to multiple so called managers and did a live chat with Groupon customer service and they just kept saying to get names and contact info and they will be in contact with hotel management in **-** hours hopefully with a resolution.

I have an issue with Groupon too

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I bought a Groupon for a indoor water park and the water park in not in service...I purchased an order at Hilton’s royal resort through Groupon . Today for August...I purchased * vouchers from groupon and the resort was booked by vacation express...I tried to book reservations through groupon at Ocean Woods Resort but it didn't...I booked a stay at a resort and the money was taken out of my account via Groupon...Was double charged . Bought * tickets through groupon for white water rafting the...Issued refund.. But Groupon never canceled reservation at resort... I'm at the re...Hi Groupon!**I purchased a groupon with CycleBar (* premium indoor cycling sessio...Groupon order *****-******-******. Looking for refund and canecellation at resort...Booked a hotel room through Groupon. The hotel that I booked it for never got my...

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Groupon

Groupon Getaways

Customer service issue

Reported by GetHuman1350374

Oct 15th, 2018 - 4 years ago

I have an issue with Groupon too

Fixed

Seen by 6 customers so far

Similar issue to 69941 others

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Items needed

Name on account

Email on account

Billing address

Timeline

GetHuman1350374 started working on this issue

Oct 15th, 2018 7:58pm

GetHuman1350374 indicated the issue is not fixed yet.

Oct 16th, 2018 8:06pm

GetHuman1350374 indicated the issue is not fixed yet.

Oct 16th, 2018 10:12pm

GetHuman1350374 indicated the issue is not fixed yet.

Oct 16th, 2018 10:12pm

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