Numbers associated with my order ********** Groupon * LG- *SKK-H*NP-****-*KRF...

GetHuman-kkacey's customer service issue with Groupon from October 2018

8 views | 69940 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkacey will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkacey can let us know if they help or not.
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Before contacting them, items GetHuman-kkacey may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kkacey's own words
Numbers associated with my order ********** Groupon * LG- *SKK-H*NP-****-*KRF ********** Groupon * LG -LNWL-*MSM-FHFP-JZ****Ordered two AT***V *K ultra HD waterproof cameras on *-**-** for total of $**.****Merchant is techcomm. Oder was shipped via fedex and transferred to usps. Order was shipped to an old address used with Groupon account over a year ago. Tracking info states could not deliver - returning to shipper on **-*-**. I sent a detailed email to tech com using merchant info from Groupon explaining order was shipped to wrong address and I wanted a refund so I could purchase the items again. **Received email response that Groupon is the shipper and items would be returned to Groupon and I would have to contact your customer service**Please advise me how to proceed to get refund and purchase again as these items were intended as gifts**Thank you for your cooperation

GetHuman-kkacey did not yet indicate what Groupon should do to make this right.

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Customer service issue
Reported by GetHuman-kkacey
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 69940 others
0 customers following this


GetHuman-kkacey started working on this issue
Oct 15th, 2018 7:57pm

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