Booking reference number : (*****-******-******)*I have purchased a * day return coach...

GetHuman1337353's customer service issue with Groupon from October 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1337353 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1337353 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1337353's own words
Booking reference number : (*****-******-******)*I have purchased a * day return coach trip and ferry crossing to Bruges for * people departing on ********.*The problem is that the coach pick up points are all London onwards which is impracticle for us to get there as we live in Rugby. *As far as I was aware I thought Groupon uses your area code to give you deals in your area and imagined the departure points would be somewhere in the West Midlands as it did not state the departure points before I booked the trip.*I would appreciate it if you could please refund the purchase from my card and I will look for a more appropriate departure point on another trip with yourselves. **Regards, **Tom Chamberlain*** Market Street, Rugby, Wawickshire, CV** *HG**Mobile : ************Email : *****@***.com
GetHuman1337353 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1337353
Oct 13th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 68882 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman1337353 started working on this issue
Oct 13th, 2018 9:48am

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