I purchased a groupon for a massage last year and was assaulted in the massage. I email...
GetHuman-aroderi's customer service issue with Groupon from October 2018
31 views | 67804 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman-aroderi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aroderi's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aroderi will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aroderi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-aroderi's own words
I purchased a groupon for a massage last year and was assaulted in the massage. I emailed repeatedly and requested a phone call but Was asked to email the details of what happened several times despite writing that I wanted to speak to a person. It was unbelievably insensitive and I was under a tremendous amount of stress. I was never refunded. The groupon for the massage remained on groupon. Today, a year later I was contacted by a detective because another woman reported the same incident with the same masseuse. Felony charges are being brought against this man in both cases. Groupon essentially made me pay to be harmed and I want my money reimbursed, and I demand an apology for the way you handled this, WITH MANAGEMENT IN A PERSONAL PHONE CALL.
GetHuman-aroderi did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-aroderi fixed the problem
We are waiting for GetHuman-aroderi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.