I am on vacation and I purchased a Groupon for a local activity. Groupon had me book a...

GetHuman1273512's customer service issue with Groupon from October 2018

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Help with my Groupon issue
GetHuman1273512's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1273512 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1273512 can let us know if they help or not.
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Before contacting them, items GetHuman1273512 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1273512's own words
I am on vacation and I purchased a Groupon for a local activity. Groupon had me book a date and time for the activity. I received a confirmation email from Groupon saying that I was successfully booked. The morning of the activity, I called the vendor just to confirm time and location. There were several issues:**. The vendor’s location was not where Groupon said it was (the main reason I booked with this particular vendor was because of where Groupon said it was located. **. The vendor had no record of my reservation and was not able to fit me in during the time of my stay so I cannot use the Groupon.**. The Groupon said that it expired * days after purchasing so I would not have been able to use it anyway. Usually Groupons are good for ** days which is what the vendor also confirmed should be the case.**I am looking for a full refund as I paid a lot of money and cannot use the Groupon due to a lot of issues with Groupon’s information.

GetHuman1273512 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1273512
Oct 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 66188 others
0 customers following this

Timeline

GetHuman1273512 started working on this issue
Oct 6th, 2018 1:03pm
GetHuman1273512 shared this issue with friends on Facebook
Oct 6th, 2018 1:04pm

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