I purchased a Groupon for a couples massage ($***). No one has been answering the phone...
GetHuman-kylaand's customer service issue with Groupon from October 2018
Help with my Groupon issue
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GetHuman-kylaand's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kylaand will want to follow the link below to head to their help center. We will check on GetHuman-kylaand later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kylaand's own words
I purchased a Groupon for a couples massage ($***). No one has been answering the phone for appointments and when we arrived at the spa it looked closed down. *I would like a refund because that specific spa is no longer in use.
GetHuman-kylaand did not yet indicate what Groupon should do to make this right.
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