Groupon charged me $** for a purchase I did not make, and I cannot get Groupon Customer Support to respond satisfactorily.

GetHuman1187646's customer service issue with Groupon from September 2018

Help with my Groupon issue
The issue in GetHuman1187646's own words
Nothing. I am trying to get Groupon to refund my $**, which they charged me without my authorization. ... I am being billed $** for a Groupon (“Dentistry on Hill”) I did not purchase and do not want — and it does not appear among My Groupons (maybe because I did not buy it?) I was charged on ** July **** but was not aware of the charge until ** September when I saw it on my credit card statement. I have notified my credit card company that the purchase was unauthorized, and they will be contesting it if Groupon does not voluntarily reverse the charge (which I hope they will do). **Thank you for your attention to this request. I can be reached at ***.***.**** or *****@***.com.
There's no way to speak to anyone to explain the particulars, and they shut down chat after one minute -- usually while I'm typing an explanation of the info they've requested!
I want my money back: $** credited back to my VISA credit card.
Since **** or before.
I've also talked -- TALKED, TO AN ACTUAL PERSON, WHO SPEAKS ENGLISH AS A FIRST LANGUAGE -- at the credit card company. If I can't get it fixed, they will.
I have an issue with Groupon too
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Groupon

I was not trying to purchase a product or service. Rather, I am trying to get Groupon to refund$** for an unauthorized purchase.
Customer service issue
Reported by GetHuman1187646
Sep 23rd, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 2 customers so far
Similar issue to 61760 others
0 customers following this
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Timeline
GetHuman1187646 started working on this issue
Sep 23rd 5:05pm
GetHuman1187646 indicated the issue is not fixed yet.
Sep 23rd 5:11pm