Why is it that service companies refuse to answer call...oh yes because they can behave...

GetHuman1056297's customer service issue with Groupon from September 2018

2 views | 59683 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1056297 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1056297 can let us know if they help or not.
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Before contacting them, items GetHuman1056297 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1056297's own words
Why is it that service companies refuse to answer call...oh yes because they can behave horribly and not listen to people they have lied to.*I have emailed Groupon several times over the problem and notified your service as well.*Groupon is insisting they cannot help as they only step in when services are not complete. Well that is exactly what I am trying to get accomplished.*I bought a * hour session from Bubbly Cleaning. They sent a cleaner who stayed for *.* hours and left. Now when I schedule a session to complete the time *.* hours, they show a credit if iver $***.**, but insist they need $**.** more to complete the appointment. So I am held hostage with the remainder of a * hour cleaning session because their person left before completing the time...they indicated the additional funds are due to the cleaner they are assigning has a higher hourly wage..oh and this is a second appointment. *Groupon has been very cavalier and seems to think this is fine...bait and switch...add $**.** and hold hostage over $***.** of my funds they have ...and this is acceptable...why?*PLEASE HELP * I have suggested they credit me the funds and allow me to use the remainder with another cleaning company on Groupon...I have yet to hear a response from Groupon.

GetHuman1056297 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1056297
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 59683 others
0 customers following this

Timeline

GetHuman1056297 started working on this issue
Sep 17th, 2018 7:06pm

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