I purchased a Groupon for a ** min massage at Balancing Spirit. When I tried to book th...

GetHuman-bigando's customer service issue with Groupon from September 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bigando will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bigando can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-bigando's own words
I purchased a Groupon for a ** min massage at Balancing Spirit. When I tried to book there was a message that groupon customer would have to wait for an appointment to be scheduled but that price would be honored if scheduled prior to expiration date. It went on to say that if that wasn’t accepatable that we should contact Groupon for a refund. I left a message and have emailed that this was acceptable and I tried to set up an appointment. Their system wouldn’t allow the appointment to be booked. I left a voicemail again and also sent an email. There has been no response from TJ who recorded the message for Groupon customers. I would like to get appointment booked or be refunded. My expiration date is *******.

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Customer service issue
Reported by GetHuman-bigando
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 58540 others
0 customers following this


GetHuman-bigando started working on this issue
Sep 14th, 2018 1:43am