Ordered shiatsu foot massager. On **** AM. *Nothing came through as per usual to tell m...

GetHuman1021881's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman1021881's own words
Ordered shiatsu foot massager. On **** AM. *Nothing came through as per usual to tell me the Order went through. **I chatted with your rep within ** minutes of my order. He said there was no record of my purchase. *So I re ordered. **Then I look ** min later and there are * massagers ordered. **Talked to a *nd rep. She said she would look into it quickly as I wanted * orders canceled. She would email me and I gave her the email under my name. **** minutes later I talked to rep **- who said there was no way they could cancel the * extra orders. **They have yet to be mailed out. I do not understand why these couldn’t have been canceled within an hour of finding out I went from *-* massagers?**I have never hag a problem with Groupon before and I consider myself a loyal Customer. **Disappointed!!**Jane Williams *W*****@***.com* please send to this email. ****-***-**** cell**Corresponding Groupon email*J*****@***.com
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Groupon

Customer service issue
Reported by GetHuman1021881
Aug 22nd, 2018 - a mon ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 49936 others
0 customers following this
Items needed
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Timeline
GetHuman1021881 started working on this issue
Aug 22nd 5:20am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd 6:46am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd 6:47am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd 1:28pm