Ordered shiatsu foot massager. On **** AM. *Nothing came through as per usual to tell m...

GetHuman1021881's customer service issue with Groupon from August 2018

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The issue in GetHuman1021881's own words
Ordered shiatsu foot massager. On **** AM. *Nothing came through as per usual to tell me the Order went through. **I chatted with your rep within ** minutes of my order. He said there was no record of my purchase. *So I re ordered. **Then I look ** min later and there are * massagers ordered. **Talked to a *nd rep. She said she would look into it quickly as I wanted * orders canceled. She would email me and I gave her the email under my name. **** minutes later I talked to rep **- who said there was no way they could cancel the * extra orders. **They have yet to be mailed out. I do not understand why these couldn’t have been canceled within an hour of finding out I went from *-* massagers?**I have never hag a problem with Groupon before and I consider myself a loyal Customer. **Disappointed!!**Jane Williams *W*****@***.com* please send to this email. ****-***-**** cell**Corresponding Groupon email*J*****@***.com

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Groupon

Customer service issue
Reported by GetHuman1021881
Aug 22nd, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 49936 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman1021881 started working on this issue
Aug 22nd, 2018 5:20am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd, 2018 6:46am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd, 2018 6:47am
GetHuman1021881 indicated the issue is not fixed yet.
Aug 22nd, 2018 1:28pm

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