(*) I bought a coupon on August * (cost $**.**) for * one-way trips from O' Hare airpor...

GetHuman-daelc's customer service issue with Groupon from August 2018

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The issue in GetHuman-daelc's own words
I was trying to use a hard copy of the confirmation email because no matter how much I tried I could not get the voucher to download to my phone before I traveled by air to the conference city. The transport company did not accept the evidence of purchase which I provided. ... (*) I bought a coupon on August * (cost $**.**) for * one-way trips from O' Hare airport by GO Airport Express because I had to attend a national teachers' conference in Chicago from August * -*. *(*) I received a confirmation email but no matter how I tried I could not get the voucher to download to my phone. *(*) I traveled with a hard copy of the email hoping that that would be enough evidence but the company would not accept that evidence. *(*) I paid my own fare both ways and returned from Chicago on August * without using the voucher, No. ****-******-******, which I was unable to either download or use. *It's only today that I have the time to follow up on this matter*(*) I am requesting refund for the cost of the coupon. *Thank you for your kind consideration.*Sincerely, *Miriam Legall
I do not consider it frustrating, but they should realize that at some time downloading a voucher on a phone may not be possible for every customer. So my issue needs to be given favorable consideration.
I am just seeking a refund of the money spent.
I am new to the groupon service so I was not sure what to expect. Things may work out right for nearly everyone but for some others problems can arise through no fault of theirs.
I sent a message to the company before on Tuesday August **, ****.*email: *****@***.com***** Young Road *Stone Mountain GA *****
I have an issue with Groupon too
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Groupon

A group-on voucher for one way trips to and from O'Hare airport.
Customer service issue
Reported by GetHuman-daelc
Aug 14th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 12 customers so far
Similar issue to 46794 others
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Timeline
GetHuman-daelc started working on this issue
Aug 14th, 2018 8:40pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 16th, 2018 10:22pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:21pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:22pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:23pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:24pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:42pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 17th, 2018 2:43pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 20th, 2018 1:06pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 20th, 2018 1:08pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 22nd, 2018 4:19pm
GetHuman-daelc indicated the issue is not fixed yet.
Aug 22nd, 2018 4:21pm