Problem with trade ins

GetHuman-vigneshs's customer service issue with Groupon from June 2018

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The issue in GetHuman-vigneshs's own words
We bought a Groupon for **$ and had * old Groupons worth $** in total. These were eligible for Trade in. When we bought the Groupon the, $** was deducted from $** and the receipt said $**. But when my card was charged, it was charged for $**. I also see in my Groupon app that the * groups for $** ($** each) says "Trade in successful". I want to know why and if this is a mistake, I want a refund.
GetHuman-vigneshs did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-vigneshs
Jun 23rd, 2018 - a yr ago
I have an issue with Groupon too
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GetHuman-vigneshs started working on this issue
Jun 23rd, 2018 5:27pm
GetHuman-vigneshs indicated the issue is not fixed yet.
Jun 23rd, 2018 5:29pm