I requested a refund for a $** Groupon at Santa Barbara Sparkling Spa for a massage and...
GetHuman796187's customer service issue with Groupon from June 2018
Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman796187's own words
I requested a refund for a $** Groupon at Santa Barbara Sparkling Spa for a massage and glass of champagne. When I called to make an appointment, the receptionist said they could only honor the Groupon if it was for a couples massage. There is absolutely nothing on the Groupon regarding a couples massage. In fact, there is a photograph of three women in robes sipping champagne together, enjoying their Groupons. Deceptive advertising! The receptionist advised me of my options: to call back during specific times when only she is working to book a couples massage at a higher price since the owner of the business does not return phone calls OR get a refund from Groupon. *I am opting for the refund.**After receiving one call back message from a Groupon rep hours after my initial call, another Groupon representative emailed me to offer some kind of trade-in. Unacceptable customer service. Please call to confirm that a refund will be issued to my credit card.**Thank you for your prompt attention to this matter.**Lisa Vance****-***-****
GetHuman796187 did not yet indicate what Groupon should do to make this right.
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How GetHuman796187 fixed the problem
I was persistent and calm in explaining my situation. The representative was very accommodating.
Please help with my Groupon issue
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GetHuman796187 confirmed the issue is fixed. Hooray!
Jun 19th, 2018 7:02pm
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