i just booked something with groupon for the *st time a few minutes ago and tried to ma...

GetHuman757588's customer service issue with Groupon from June 2018

2 views
 | 
346 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman757588's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman757588's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman757588 will want to follow the link below to head to their help center. We will check on GetHuman757588 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman757588 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman757588's own words
i just booked something with groupon for the *st time a few minutes ago and tried to make a reservation for reflexology left a message and got a call back. made a reservation for tomorrow at **am and then the guy I spoke with his name is Allen said that I needed to pay an additional $**.** in cash as a service fee. At that point in informed him that I didn't see any service fee listed on the groupon ad which is posted and he said he knows because when he set up the account with your team at group on you refused to put that on there and he then said he would not be able to perform the service without this fee. At that point I informed him I am not paying such a fee as I was not made aware of it at the time of purchase and would have made a more informed decision should the transparency of fees were disclosed. At any rate now my idea of obtaining a relaxing experience has turned into a time **** for me with a sour taste in my mouth with your company. I am calling my credit card and contesting the charges as well as informing you of one of your advertised vendors is not offering what is posted and I at this point don't want to have anything to do with them. I did purchase another service with another business the same time and have since reached out to them and left them a message requesting an appointment for this week or next or next available. I would like a full refund for the reflexology and highly suggest someone from your team at Groupon reach out to the vendor or at the very least temporarily remove his false ad. I look forward to hearing from you.
GetHuman757588 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman757588 fixed the problem
We are waiting for GetHuman757588 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman757588 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman757588
Jun 6th, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 346 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman757588 started working on this issue
Jun 6th, 2018 8:36pm