Sent from my iPad**On Jun *, ****, at *:** PM, Karen Armstrong ******@***.com* wrote...

GetHuman-schneks's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-schneks's own words
Sent from my iPad**On Jun *, ****, at *:** PM, Karen Armstrong ******@***.com* wrote:**I just bought two Outback Steakhouse Groupon yesterday for a visit to Niagara with my husband and two kids on July **-**. I printed it off as I am one who wants the paper in my hand. On reading the hotel vouchers for our getaway that we booked in Niagara, I find that there already is a $** voucher for each of us to use. The fine print says we can only use the one voucher at restaurant, so these two I bought cannot be used...and we will not be in Niagara any other time. I would greatly appreciate if you would cancel these two vouchers and credit my card. Thank you so much. The numbers are listed below**Outback Steakhouse********* and *********One is under Karen Armstrong and one is under Steve Armstrong.**Karen and Steve**Sent from my iPad
GetHuman-schneks did not yet indicate what Groupon should do to make this right.
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How GetHuman-schneks fixed the problem
They responded to the email, and resolved the issue completely. They are very customer friendly.
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Groupon

Customer service issue
Reported by GetHuman-schneks
Jun 5th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman-schneks shared how to fix
Seen by 7 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-schneks started working on this issue
Jun 5th, 2018 12:09pm
GetHuman-schneks confirmed the issue is fixed. Hooray!
Jun 5th, 2018 10:25pm
GetHuman-schneks confirmed the issue is fixed. Hooray!
Jun 6th, 2018 1:39pm