Groupon Customer Service Issues

I am dissatisfied with the customer service. It is inconvenient to not have anyone available to speak to over the phone, and the marketing techniques seem poor and not customer-friendly. The product I received has a strong unpleasant odor that made me sick. If you smell this purse, you will understand. Additionally, although I ordered one purse, I received three, and the quality is below average. I seem to have received more teeth whitening kits than I ordered. This has been my first time using Groupon, and it has been a negative experience. I am requesting a full refund as I am not satisfied with the products and need to return them.

I have a Groupon for cut and color at Salon Domani expiring on June 27, [redacted]. I booked an appointment with a new stylist but had to cancel due to illness (I have Lupus). Despite canceling ahead of time, the salon charged me $47. When I tried to reschedule using my Groupon, I was told I would need to pay the Groupon value plus an extra $79 for the service, even though my Groupon is still valid. So far, I have paid $92 for no services, and I am now being asked for an additional $[redacted] for the cut and color, bringing the total to around $[redacted] before tip. I am requesting a refund of $92 for the Groupon cost and the missed appointment fee. Lupus is unpredictable, and I had called in advance to cancel. I am asking for a total refund of $92. Thank you, E.V.

I was under the impression that I was trading my expired Groupons for PrinterPix products as offered. However, on June 2nd, I discovered that my Chase Visa was charged $[redacted] instead of the trades being processed. I did not authorize these charges and would have requested a refund immediately had I been aware. Can you please assist me with this situation?

Can someone please help me out? I accidentally pressed the 'submit' button while trying to apply my PayPal balance. I also attempted to use the 'Quick20' discount but got an error saying I used it too many times. Now, I see multiple canceled Groupons for the same item with no discount applied. I urgently need to purchase two other Groupons, one of them being a birthday gift for my daughter tomorrow. I'm worried about the pending charges through PayPal and the refunds from my bank's end. I am on a tight budget and this situation is causing me a lot of stress. Could you please assist me with resolving this issue?

I am seeking a full refund for my Groupon purchase from Build-a-Head amounting to $64.99. I made the order on 5-17-18 and faced challenges with their customer service. Despite my urgent need for the order for a special event, they failed to promptly process the final photo and provide updates. After multiple follow-ups, they mentioned on 5-25 that the order would arrive by June 1. When it did not arrive, I inquired on June 4 and learned on 6-6-18 that a shipping error had occurred. I requested to cancel the order, dissatisfied with the delay and lack of proactive solutions. Although they promptly confirmed the order cancellation, it seemed rushed without addressing my concerns. Their oversight and poor communication left me frustrated. I am requesting a full refund of $64.99 for the Groupon and will pursue a separate refund of $24.99 paid. Thank you, Gail C.

I recently purchased a Groupon for services at Brady Therapeutic in Framingham, MA. When attempting to schedule an appointment online, I found very limited availability over the next few months. After making an appointment that the therapist failed to show up for, I left my contact information and have yet to hear back. I have contacted Brady Therapeutic to request a refund for my Groupon purchase and expect a response and refund to my credit card within three days. Richard W. Holliston, MA [redacted] [redacted]

Hello, I purchased a Groupon for a hair salon package but have been facing significant challenges with the service provider. Despite numerous attempts to contact them, leaving messages that resulted in a full mailbox, and even visiting the supposed address, which turned out to be incorrect, I have been unable to book an appointment. After weeks of trying, I finally reached the lady in charge last week, but she informed me that the address and appointment times on the Groupon voucher were wrong. She only offered an appointment for next week, which is after my Groupon expires today. When I inquired about using the voucher even after the expiration due to the delays, she mentioned only being able to apply the amount paid but not the full service as per the voucher. Given the poor communication and service, I am seeking a refund for the Groupon. Sincerely, Lilia B.

I recently made a booking with Groupon for the first time. I tried to reserve a reflexology session, left a message, and received a callback. I scheduled an appointment for tomorrow at 10am. However, during the call, Allen mentioned an additional $10 service fee in cash, which I was not aware of and not listed on the Groupon ad. I expressed my disappointment in the lack of transparency regarding fees and declined to pay the extra charge. This situation has left me dissatisfied, and I have decided to dispute the charges with my credit card company. Furthermore, I have contacted another business for a service and am now seeking a refund for the reflexology. I believe Groupon should address this issue with the vendor's misleading advertisement. Looking forward to your response.

Hello! I recently used a Groupon voucher for a moving service, and unfortunately, I had a very negative experience. It seems like the individuals who showed up were not professional movers, but rather individuals who rented a U-Haul and were seeking payment for their services. Initially, I had to reschedule my move at the last minute and requested a specific time for the appointment, but they were two hours late from the agreed-upon time of 10 am. They arrived with just one dolly and proceeded to handle the move in a slow and inefficient manner, dropping boxes and causing delays. When they reached the destination, they even asked my new employer for additional equipment, which was embarrassing for me as a new employee. To make matters worse, they attempted to charge me extra for the time they wasted. When I reached out to the corporate office to voice my concerns, I was met with disrespect and even faced threats of involving the police. As a teacher, the lack of professionalism displayed by this company was unacceptable. I am seeking a refund for the service and hope others will be aware of their unprofessionalism.

June 3, Hello, this is Karen S. from Zanesville, Ohio. We discussed in March, and I need to make two reservations on Groupon, one for myself and one for Jackie R. consecutively. Since I don't have internet access, you offered to assist me. We are available in the afternoon Monday through Thursday, any day that suits you. Our coupons expire on June 15. Thank you. June 5, I have been trying for two days to schedule appointments with you. Please respond as our time is running out. Thank you. Response from the user, I apologize for the delay as I am currently involved in court negotiations. Kindly give me until tomorrow to reply. Still no reply, The lack of response is concerning. I would like a refund promptly as I will make arrangements elsewhere. It is disappointing that the only communication method is through the internet or text, which is inconvenient for me due to the lack of internet access. Also, charging extra to book via text is not a favorable situation. This has not been a satisfactory experience. Thank you.

I have encountered issues with my Groupon purchases that I would like to address. Firstly, I bought a Groupon for three Brazilian waxings back in December, but I never saw it in my list of Groupons. Despite receiving an email stating it expires today, I wanted to cancel it, yet my cancellation request seems to have been ignored. Secondly, I purchased two Groupons for Pure Barre in New Tampa when I only meant to buy one for me and one as a gift. Correcting this has been a challenging task due to the lack of live chat support and the lengthy response time from customer service emails. I am frustrated with the difficulty of navigating the site to resolve these issues promptly.

I'm trying to understand why two box springs were delivered instead of the low profile one I requested for my Cal King mattress. The mismatched high profile box springs in different colors are not what I expected. This mix-up has made me consider canceling my order and returning the mattress if it's uncomfortable without the correct box spring. It's disappointing that the warehouse made such an error, sending the wrong items. I hope this issue can be resolved promptly. Thank you for your attention to this matter.

My 88-year-old mother purchased a Groupon for me located 45 minutes away. Upon arriving, I couldn't find the office due to lack of signage in the busy strip mall. After calling for directions, the person was rude when I returned. While trying to access the Groupon on my phone, I encountered issues. The person left without notifying me, leaving me feeling disrespected. I sought assistance from another staff member who was unhelpful. I felt humiliated by the experience and no longer trust the person for the intimate service. I am requesting a credit for a future Groupon. If needed, you can reach me at [redacted].

I bought a Groupon for a Brazilian Wax at Moon’s Day Spa. I have been trying to contact them at the number provided on the Groupon for over 45 days. Finally, I reached someone this afternoon. Although the person had difficulty speaking English, I understood that they no longer accept Groupons. Despite my Groupon being valid and not expired, they informed me that it was not accepted. After explaining my situation, the call abruptly ended. When I called back, I was told to contact someone else, presumably Groupon. Please issue a refund for this purchase as it appears the spa no longer participates in Groupon deals.

I bought a Groupon for 3-Course cooking lessons at Miracle Catering, set an appointment with the head chef for June 7th at 6 pm. Despite driving for an hour in traffic, we arrived 15 minutes early to find the business closed with no lights on. The number provided on the Groupon wasn't theirs, and calling it was unsuccessful. After finding another number on the storefront and leaving a voicemail, we received no call back. I then emailed them through their website after waiting until 6:30. We purchased this Groupon as a gift, paid $95, drove an hour, but received no dinner or cooking lessons. The owner eventually responded to my email apologizing for canceling last minute, mentioning something came up. Given he had our phone number, we expected a courtesy call about the cancellation. I am requesting a full refund and have no interest in rescheduling or returning.

I recently bought two Tefl/Tesol courses from Global Language Training. I was hoping to gift one to a friend but ended up getting both for myself. I used the voucher code "ENJNGPJH" to register for mine without any issues. I contacted both Groupon and the Language Course to confirm if it was possible for my friend to use one course and have the certificate in her name. They assured me it wouldn't be a problem and that she could register under her name. However, when I tried to register her using the voucher code, it didn't work. I reached out to the New York number and left a voicemail but later received an email asking for proof of purchasing two classes, which I don't have. I'm unsure how to resolve this to get her registered. Should she buy her own course and then I get a refund for one of the classes? I got a good discount for buying two because of Mother's Day weekend. They can also contact me at debpoulson1@gmail. Thank you, Deb Poulson.

I was charged by Groupon for an order I didn't make, totaling over $1,[redacted]. I contacted customer service several times explaining that this was an unauthorized purchase. They claimed it was made from my IP address, but I have no interest in a City Go Card for Hawaii. Despite my efforts, Groupon refused to refund me due to their 3-day cancellation policy, which I couldn't meet since I wasn't aware of the purchase until later. This whole experience has been frustrating and lacking in customer service. I wish they would consider my circumstances and listen to my situation more carefully before making a decision. The fact that my Groupon now expired adds to the disappointment. Groupon needs to improve their processes to prevent such mistakes in the future and offer better support to customers facing issues like mine.

I was mistakenly charged over $1,[redacted] by Groupon for a City Go Card for Hawaii that I did not order or authorize. Despite explaining the situation, I was told the purchase came from my IP address. I disputed the charge multiple times with customer service, but it took over 4 weeks for them to respond, and the Groupon expired by then. I am frustrated with Groupon's lack of consideration and customer service. They mentioned a 3-day cancellation policy, but I only noticed the charge on my credit card statement after 8 days and reported it immediately. It's concerning how easy it is to make a purchase on their app compared to contacting customer service. I feel helpless and need help to resolve this situation and get my money back.

I tried to buy the Groupon Select membership they emailed me about. After filling out the form and clicking to process the order, it said it couldn't be done at that time and to try again later. Shortly after, I received an email congratulating me on becoming a Groupon Select member, but there was confusion since it initially said the order wasn't processed. They sent me a $5 Starbucks card, but when I try to redeem it, it says it's "by invitation only." I signed up for Groupon Select and received the gift card, so I don't understand the issue. Later on, when I was trying to purchase another Groupon, the screen kept refreshing without completing the transaction. Despite this, the purchase showed up in my account as bought that day without confirmation or receipt. I have been attempting to contact their customer service for over an hour without success. I would like clarity on the charges, help with the gift card issue, and information on what's happening with their system.

After contacting the company to inquire about their Groupon for lipo cavitation treatments, I was confused about what the procedure actually entailed. The language barrier made it difficult to get clear information. Despite being assured that lipo cavitation was suitable for me as someone who recently had lipo, I later found out from the company that it is not recommended for post-lipo patients. They advised me to contact Groupon for a resolution. Unfortunately, I couldn't find a phone number for Groupon and my attempts to reach them via live chat were unsuccessful. I am seeking a refund or Groupon credits to book lipo massages, which are more suited to my needs.