Goddess Cove Holistic Center in Waldorf, MD is committing fraud. Luring Groupon custom...
GetHuman-nbarnas's customer service issue with Groupon from June 2018
Help with my Groupon issue
The issue in GetHuman-nbarnas's own words
Goddess Cove Holistic Center in Waldorf, MD is committing fraud. Luring Groupon customers to buy discounted massage at $**, then forcing them to book appointments online, with no appointments available until Groupon expires. They then suggest to book the massage and just pay the difference, $**, so there is absolutely no discount given from their $** list price massage. I just called and pretended not to have a computer, and didn't have online access with my phone, and (surprise) Nataya said the soonest appointment available for a one hour massage is tomorrow, June * at *AM, or *AM or **AM or **AM. This is outright fraud. Groupon had already offered to let us trade this Groupon deal in for another, which I will do. I just needed to find out if they really were that busy, or just committing a bait and switch extortion. I have confirmed they are committing fraud and trying to extort additional money from unsuspecting Groupon customers. I would like to see this business removed from Groupon. You are welcome to contact me, call or e-mail.
GetHuman-nbarnas did not yet indicate what Groupon should do to make this right.
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How GetHuman-nbarnas fixed the problem
Groupon was awesome. The business wasn't honoring the Groupon deal, just accepting the coupons for after their expiration with additional payment for the difference in their retail price, so essentially no discount at all. I alerted Groupon to the business' fraudulent scheme, and first Groupon offered a trade for another Groupon, but when there was no other local massage deal, I requested a refund instead, and Groupon immediately refunded my payment. Groupon is awesome and solved this issue immediately.
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