I purchased a $** Groupon for my mother for a massage package that was scheduled to be...
GetHuman-mansikut's customer service issue with Groupon from May 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mansikut will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mansikut can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mansikut's own words
I purchased a $** Groupon for my mother for a massage package that was scheduled to be done on Saturday May **th. My mother had sprained her ankle the day before and we couldn’t make it to our appointment date. When I tried to reschedule, the woman said that I couldn’t and I had to pay a higher price because I had missed the initial appointment. She already marked a voucher as redeemed even though I had never used it before. I can’t even cancel my order because she already marked it redeemed for the set appointment date. She will not give me my money back, nor will she reschedule for the same price. She demands that we pay $** extra for the same services even though I had explained to her that it was a medical emergency and I had already paid the $** for the services to be done. I need to get my money back somehow.
GetHuman-mansikut did not yet indicate what Groupon should do to make this right.
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