I purchased a Groupon for a cut, touch up and blow out at Insignia Salon in Walnut Cree...

GetHuman702316's customer service issue with Groupon from May 2018

2 views
 | 
571 similar
 | 
0 following
Help with my Groupon issue
GetHuman702316's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman702316 will want to follow the link below to head to their help center. We will check on GetHuman702316 later to make sure it's all set or try to help escalate.
The issue in GetHuman702316's own words
I purchased a Groupon for a cut, touch up and blow out at Insignia Salon in Walnut Creek, several weeks ago. The exact amount was around $**-** but I’d have to check my account to be sure. Because it was a different service than the first Groupon I purchased at that salon, I didn’t know that they would not let me redeem it until I got there. I assumed that if I wasn’t allowed to use another Groupon there, then Groupon would have alerted me of that with a ‘pop up’ before I bought it. But I understand it was in the fine print. In fact, on the contrary, emails from Groupon were encouraging me to make an apointment at Insignia. Little did I know, I was being tricked. When I arrived, Insignia salon made me pay the full price for the treatment and said if I wanted to get a credit on Groupon, then I should submit a request. It felt like a scam. If I can’t get a full refund from Groupon, i would at least like to be able to use the amount I didn’t use at Insignia hair salon, for another purchase on Groupon. Otherwise, I will have just lost $***down the drain. Now that I understand how Groupon really works, I will not make this mistake again. Thank you for your consideration of my request for credit.
GetHuman702316 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman702316 fixed the problem
We are waiting for GetHuman702316 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman702316 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman702316
May 20th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 571 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman702316 started working on this issue
May 20th 8:32pm
GetHuman702316 shared this issue with your circles on Google+
May 20th 8:32pm