I tried to order some LUCID mattresses but the credit card was kicked back as a Failed...

GetHuman-danagior's customer service issue with Groupon from May 2018

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The issue in GetHuman-danagior's own words
I tried to order some LUCID mattresses but the credit card was kicked back as a Failed Transaction. I have tried to cancel the order but I said there was a problem so I assumed it did not go through. (* full and * queen size mattresses) The credit card company straightened out the issue with the account but now Groupon has put the order through with * times and I DO NOT want the items. I have tried to cancel the order but it was put through at **:** pm and I had * hours to cancel it but was already asleep and had no idea it was going through. I told the credit card to decline any orders from Groupon but they did not decline it. They said I can refuse payment, but can't do that until after the order is out of pending. I am trying to save the aggravation of all parties. I just got an email at *:** that another order for * mattresses (* full and * queen size mattresses) was processed. I am a teacher and just got the email at *:**. I need both of these orders STOPPED, I need someone to call me at ***-***-**** to resolve this. Dana
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Groupon

Customer service issue
Reported by GetHuman-danagior
May 17th, 2018 - 10 mons ago
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GetHuman-danagior started working on this issue
May 17th, 2018 7:14pm