On May **th I purchased * groupons for a * day vacation to Iceland. The travel agent a...

GetHuman-ricbet's customer service issue with Groupon from May 2018

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The issue in GetHuman-ricbet's own words
On May **th I purchased * groupons for a * day vacation to Iceland. The travel agent at Gate * Travel quoted a price of $***.** per person to change the departure from Boston, USA to Edmonton,AB Canada. The agent informed me that the *nd groupon redemption code did not work and that I needed to get in touch with an agent at Groupon. I did get in touch with your people at groupon but was told that I would have to wait for your reply which has not yet arrived. On contacting the Gate * once more I was informed that the original quote of $*** was no longer available and the change of departure airports would now cost ($*** US each) and the we would have * layovers, one in Calgary and one in New York . I am beginning to wonder whether this was a delay tactic in order to change the pricing??? I need to have this resolved as my husband and I will be out of town and unable to deal with the booking ( the groupon expires at the end of May)

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Customer service issue
Reported by GetHuman-ricbet
May 15th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 257 others
1 customer following this


GetHuman-ricbet started working on this issue
May 15th, 2018 7:42pm